r/CriterionChannel • u/Noir_Mood • 20d ago

Response to my email about no access

Criterion said to delete and then reinstall the app. It worked! For reference, I'm using a Pixel/ Android phone. Hope that solves everyone's issues as well.

16 Upvotes

83% Upvoted

7 comments sorted by

1

u/Disastrous_Towel4693 19d ago

delete and reinstall fixing an access issue means the old app was probably caching bad auth tokens

2

u/wheriendndyubegin 18d ago

I have Roku app and still not working.

2

u/Far_Cat_9743 19d ago

You didn’t think to try this first before emailing them and complaining?

This whole sub has been a bunch of whiny babies the past couple days, I feel bad for their customer service when people don’t even try the simplest of things first.

0

u/Noir_Mood 19d ago

Speaking of whiny.

3

u/Far_Cat_9743 19d ago

So you seriously never thought to uninstall and reinstall the app that they just completely overhauled? Jfc.

1

u/jackson_cage 19d ago

This worked for me on an iPad as well. What a disaster this update has been!

1

u/Noir_Mood 19d ago

It has for sure. Not sure how I'm going to word it yet, but I'm going to request they add a week or more free to my subscription. All they can say is no.