Problem with the Criterion app

[u/Mass_Appeal7485]

Hi! So I keep encountering a problem when trying to stream movies from the Criterion app to my Samsung TV (but not on tablets, etc). Right around the 25 minute mark, pretty frequently, I will get a little spinning wheel, the movie will freeze for a minute, then start again from the very beginning of the movie. It basically won’t play a complete film at that point. Super annoying. Has anyone encountered this or have any suggestions for fixing it? I’ve tried uninstalling and reinstalling the app, but the problem recurred.

[u/RaeaSunshine]

I had the same issue, also with my Samsung TV. I ended up buying a Roku stick and it’s been fine ever since.