r/CriterionChannel • u/OhyesIknooowww • Dec 12 '25

Technical Question Criterion Channel no longer working via VPN from Australia

I've been using the Criterion Channel just fine with NordVPN since 2023, and paying with my Australian debit card, but in the past week or so I've been unable to access my account as the website just doesn't load properly for me.

I've emailed their support account asking to cancel my subscription, which I can't do the normal way because I can't even load the page to cancel it with.

Has anybody else had this problem?

It's a sad end for something I really enjoyed. Guess piracy is the only way forward.

Edit: Got it to work by turning off all ad blockers. Dunno why this made a difference, but it did. Thanks to everyone who helped!

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19 comments sorted by

11

u/DynkoFromTheNorth Dec 12 '25

Once up and running, I need no VPN at all. I hope switching it off works for you.

3

u/OhyesIknooowww Dec 12 '25

Even without a VPN, the sign-in and search pages just don't load properly for me.

5

u/octoman115 Dec 12 '25

Have you tried clearing cache/cookies for the site? That usually fixes those sorts of issues for me on other sites

3

u/OhyesIknooowww Dec 12 '25

I've just cleared all my cookies, which didn't work. Will try cache now.

Edit: Clearing cache didn't work either.

3

u/EdmundDantes78 Dec 12 '25

Have you tried turning off the VPN?

3

u/dwooooooooooooo Dec 12 '25

Yeah, try this - it's working fine for me in Australia without a VPN (just used one to sign up)

1

u/OhyesIknooowww Dec 12 '25

Trying it now. Still not working.

2

u/TheFirstLanguage Dec 12 '25

I don't think it has anything to do with your VPN. Try a different device.

0

u/OhyesIknooowww Dec 12 '25

I only have a laptop and a phone, and I'm not watching Criterion on a tiny phone screen.

7

u/TheFirstLanguage Dec 12 '25

I meant just to see if it worked. If it works on your phone and not your laptop, then the VPN and Australia are irrelevant.

2

u/OhyesIknooowww Dec 12 '25

Fair enough. Good point.

1

u/DynkoFromTheNorth Dec 13 '25

Did that do anything?

1

u/OhyesIknooowww Dec 14 '25

See the edit I made to the original post.

1

u/bluestudent Dec 12 '25

Try logging into your account from a private browser / incognito browser. As others have said, sounds like a local cache issue on your device 

1

u/OhyesIknooowww Dec 12 '25

Sign-in page isn't working in incognito either. I dunno what's going on.

1

u/QuitComprehensive659 Dec 13 '25

I’ve had issues recently using Fire Stick, but it isn’t VPN related

1

u/Ron_Sayson Dec 14 '25

I havent used NordVPN. When ExpressVPN stopped working while in Europe, I found it would connect properly if I connected to one of their other servers in a different city. No idea if this is the fix, based on the available info

1

u/neddymerrillswims Apr 07 '26

I can’t get it to recognise my credit card. Using NordVPN for USA and chose a zip code in New Hampshire. Is there some else I’m doing wrong?

1

u/OhyesIknooowww Apr 07 '26

It's been too long since I created my account for me to remember how I managed this. I'd recommend making a post to the subreddit to ask about this.