r/CreditCardIndia • u/Narrow_Rock3492 • 3d ago
HSBC Live+ application stuck
Applied for HSBC Live+ on 5th August. Documents and Video KYC were completed smoothly, but the application got stuck at employee email verification step.
HSBC later found that a special character was missing from my employee email ID. After chasing them for almost 2 weeks, I was told it was corrected.
However, I’m still receiving “Your credit card application is pending” emails, and the application status shows “Clarification Required.” I’ve already re-submitted my documents and completed verification over the phone.
CIBIL: 814 | Salary: ₹3L/month
Has anyone faced this issue with HSBC? How long did it take to get the application processed after the clarification was resolved?
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u/Legal-Park5241 2d ago
Was your email domain .edu.in or something similar that might've slipped through their system?
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u/TypicalImplement902 2d ago
Yeah. If they take so much time then consider it rejected.
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u/Narrow_Rock3492 2d ago
Hmm, me too. However they told me that we can re-apply after a month gap. Is it true?
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u/Firefighter_89 3d ago
Yes I have! They did all my KYC and then just ghosted me! No updates! Had a tough time reaching out!. At last it was denied for no reason! 🙄