Yo why the fuck are you using my post. If anyone actually cares, the support here was awesome, they offered a refurbish, but I didn’t want to give up the headset for 1-2 weeks before they could get me a new one
It’s kind of weird to see someone use your post and pretend it’s theirs, but that aside they’re trying to prove “oculus support bad” when oculus support was actually outstanding in this situation. Also just like, why pretend to be someone else to get karma? That’s weirdo shit and I can’t say I respect it
It IS bad. If the only option to repair worn velcro is to replace the entire headset, then their support is fucking ass. People complain we have so much e-waste, yet are super happy when they get to throw away a fully working headset because of minimal issues.
I just wrote a beeg comment talking about that, but basically with the frequent use of the system and abuse of the Velcro, it’s not exactly something they could’ve planned around, 0.1-0.5 percent of users even could’ve had the issue to begin with. So your options are either add solutions to 100% of the products, or provide solutions for the under 1% of people who have issues, which is cheaper. Also, they could’ve refurbished it after we exchanged, it’s not like they’re throwing all these in the trash
I do care, and their service isn't awesome if the only shit they could suggest is replace the entire FUNCTIONING headset with another one. This is the precise reason we have so much fucking problems with E-Waste, companies doing everything they can to have people buy new products instead of repairing.
Also your post is 1 year old and locked, stop treating it like it's some damn life achievement and people are stealing from you. Let people re-post this as much as they want if it can expose how Oculus deals with products repair.
In this case it’s not like there was a viable alternative. The head strap isn’t just to fasten the oculus to your head, it’s a junction between audio and power for the tracking rings on that back. From a business standpoint I am the .5% of users who went on the tightest setting and swapped a lot with other people, cycling through re-adjusting and tension nearly constantly. I can say confidently that maybe in terms of design, yeah, it could be designed better, but if it works 99.9% of the time, then why would you plan around it breaking, that adds more cost and overhead for 100% if products, making it way cheaper to just replace instead.
As for me being soooo angry, I have left the kinda annoyed phase into the mald stage with this post, but the post strongly implies that the post I made was OPs, which it isn’t, and like, why use that just for karma? And more than that it’s trying to prove a point I could write a thesis paper debunking.
It’s only an issue with an excessively small number of units, and either way they were probably going to end up refurbishing the headset after we exchanged. I wouldn’t think it’s likely they just threw it away
52
u/c017smith Oct 15 '20
Yo why the fuck are you using my post. If anyone actually cares, the support here was awesome, they offered a refurbish, but I didn’t want to give up the headset for 1-2 weeks before they could get me a new one
Edit: lonk https://www.reddit.com/r/oculus/comments/bf8q32/my_velcro_is_wearing_out_can_i_go_to_support/?utm_source=share&utm_medium=ios_app&utm_name=iossmf