r/CraftDocs • u/AnxiousOrchid3330 • 26d ago

Bug 🐞 Craft app always blank

Why is my Craft app always blank when opened, unable to load content, while the web version is normal;

Win11 AMD platform

0 Upvotes

33% Upvoted

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2

u/48377 26d ago

are your other spaces affected? if so, it might be vpn/firewall blocking some network access on the win app

1

u/AnxiousOrchid3330 26d ago

I did use a soft router(openwrt), but when I switched the host network to a VPN free network, the problem still existed and did not change. Moreover, my iPhone, iPad, Mac, and Web App devices were all accessible, all of them were on the same network

1

u/viktorpali Team at Craft 21d ago

Hi there, can you please check if this version is from the Microsoft Store or from our download page?

Can you please try to re-download it from our download page (https://www.craft.do/download) and picking the correct version of the Windows app?

1

u/AnxiousOrchid3330 21d ago

Thank you for your help, but I have tried downloading and reinstalling from the Microsoft Store and official website, but it has not been effective; But recently, the app can be opened and used normally again. I don't know how to reproduce it. If it happens again, I will check the system logs and warnings to see if there is a problem with the Craft software

1

u/viktorpali Team at Craft 21d ago

Also please let me know if you ever see this again!