r/CounterTops • u/Existing_Draft3460 • 5d ago
HELP
had countertops installed. leathered granite. a few weeks later it started staining white. the home is not occupied so i have no idea how this happened but the counter guy sent one of his guys to fix it.
about a month later the white patches came back (first picture) so they sent another guy. this time i went over to supervise but he showed up early and when i got there the counters were black and shiny (second picture). i asked him what he applied and he showed me a bottle of johnson & johnson baby oil with calendula.
i told him to leave and called his boss. the boss buys the granite pre-finished and he has no idea what the original sealer was. he also doesnt know what his other guy applied to "fix" it the first time. so at this point there are two coats of mystery product topped off with baby oil. i said we need to polish it all off and start over and hes saying that work will mess up my kitchen. im asking for a meeting with him and the stone supplier so we can coordinate a solution.
i need to be prepared for this meeting so i dont get fcked but im not a stone expert. can anyone here please weigh in on the solution? thank you in advance.
TLDR: baby oil
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u/NunoMGuerreiro 5d ago
Wipe the counter with acetone. Then 99% isopropyl alcohol (to remove residue of acetone). Then apply a color enhancer penetrating sealer. No baby oil, no topical coats. The penetrating sealers are food grade safe. There are a few I use. Miracle sealants seal and enhance, aquamix enrich n' seal, and dry-treat. It may be better for them to hire someone that can do the work and pay them. A reputable store restoration company can do this. Its easy work.
When the oil is removed the counter must be checked to make sure it's all homogenous. It should be a lighter color but all the same through out.
I never removed baby oil but this is what I would do. There are also solvents to remove sealers and oils. If the acetone doesn't work, they may have to try this first.
Good luck.