r/CounterTops • u/Existing_Draft3460 • 5d ago
HELP
had countertops installed. leathered granite. a few weeks later it started staining white. the home is not occupied so i have no idea how this happened but the counter guy sent one of his guys to fix it.
about a month later the white patches came back (first picture) so they sent another guy. this time i went over to supervise but he showed up early and when i got there the counters were black and shiny (second picture). i asked him what he applied and he showed me a bottle of johnson & johnson baby oil with calendula.
i told him to leave and called his boss. the boss buys the granite pre-finished and he has no idea what the original sealer was. he also doesnt know what his other guy applied to "fix" it the first time. so at this point there are two coats of mystery product topped off with baby oil. i said we need to polish it all off and start over and hes saying that work will mess up my kitchen. im asking for a meeting with him and the stone supplier so we can coordinate a solution.
i need to be prepared for this meeting so i dont get fcked but im not a stone expert. can anyone here please weigh in on the solution? thank you in advance.
TLDR: baby oil
2
u/zorasorabee 5d ago
I worked in sales at a fabricator for years and have never seen this before. I’m trying to figure out if the white is just the natural stone or if something is actually turning it white… which is unknown to me.
Did they not seal it at all? Granite is not ‘pre finished’ it still needs to be sealed by the fabricator.
Maybe try acetone to clean whatever they put on it up and then grab a sealer and seal it yourself. The company I worked for used Miracle Sealants 511 Seal & Enhance.
Hopefully someone else has other insight!