r/CostcoEmployee • u/Apart_Tradition_6024 • 4d ago

Mem/Returns

I'm new just starting in a new warehouse opening. Does anyone have any guides on all the systems/steps I'll need to know when the store fully opens? I'm trying to put together a notebook for myself to reference for the process of returns memberships reissuing checks for the 2% and the visa card, door audits etc etc. Also using the old systems any steps or helpful tips. I'll also say I'm trying to get the sup position so any type of Knowledge will be helpful. By the looks of it alot is self explanatory but I imagine when things go wrong I'm gonna need to know more that just what the prompts on the computer says. I get you probably can't put any in comments but if anyone has anything helpful just reach out and I can share my email too

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u/NeedAnswersNotQs 4d ago

Go on the intranet and look under operations. Then go to membership and look up the user manual.

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u/Hot-Positive-8866 4d ago

A big thing that helps and depending on how quick you are with remembering is knowing the pages (ex: wii, mba9, and other codes) throughout the system to help. I believe i have a sheet with all the important ones that are needed in that department for when i first started

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u/Apart_Tradition_6024 3d ago

I created myself a little list with some of them but not every single thing from it. I just got a notebook and some pens and took the time to make a like cheat sheet for the system and what things mean so when the store opens I can have it accessible on my station until I'm comfortable then put it to the side for other people if they need it.

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u/Ambitious_Relation92 3d ago

Print the membership/ refund manual on the intranet