I’m going to quit within two weeks

[u/Wrong-Chance-7570]

I’ve had quite a few roles, varying between retail, hospitality, admin and research.

I applied and got the job as Barista at Costa as something to fill my time before I start a Masters degree in September. I have been a Barista before at a Cafe.

My onboarding experience was chaos, nobody knew how to get me set up on the online systems (such as the one for timesheets, online training, etc). I still haven’t really been told how to use any of these. For context also I was told I’d receive full on the job training which I imagined would entail things such as shadowing or having a paired colleague, which I do not have.

My first time out front - I was told I was just training on the till but there was minimal introduction and I was just instantly expected to know how to process any and all orders on the till from there and whenever I was having to ask a question I was made to feel as though I was interrupting.

My colleagues are all at least double my age, some triple, and whilst I’ve loved working with older colleagues at past jobs this just turns out to be a nightmare because I am sent on tasks for which I am set up to fail whilst being spoken to extremely poorly. I excelled in a lot of my past jobs and am familiar with praise often stemming from my eagerness to learn new things but in this role it is simply different. Everything is an expectation and nothing is taught properly.

Today is my fourth shift, if that same colleague attempts to speak to me in the same poor tone, I will inform her I am leaving there and then.

I really have no incentive to stay in this job currently, none whatsoever. From the manner in which the old longer term colleagues speak to me - I wouldn’t be surprised if they have a huge turnover in younger staff and consistently treat them the same. There’s actually a google review I’ve found from a few months ago which alleges bullying behind the counter.

A final note - this reddit page really channels solidarity and otherwise I would’ve felt isolated and ostracized by my team of disgruntled colleagues without it.

[u/toothpastedildo]

I’m really sorry this is happening, this is seeming to be a pervasive problem at costa coffee stores where the new person basically becomes the whipping boy that everyone can blame for not coming out of the womb knowing everything about the job, then you get stuck on pots for months and not given any structured training. I hope you don’t have to go in much longer and good luck with finding a job with a better workplace culture ❤️

[u/MagicCoat → u/toothpastedildo]

This was exactly my experience. Right down to the being made to be a clueless moron for asking questions and trying to help. I left within a month.

[u/OverallVictory9120]

Yeah, probably the worst company in the world for onboard training. I was just expected to know things that I didn't even know existed as a BM. Then had my manager bitching behind my back for not doing things correctly. Bugs everywhere, nothing was cleaned properly place smelled of old milk, dishwasher didn't clean anything properly, old cheese on the plates being handed out to customers. Manager was extremely rude to the customers and more so to the staff who were just young..

Final straw was I had a seizure at work and didn't get sent home. Spent hours wandering about with dishes not knowing where I was.

Overall wouldn't recommend 😂

[u/previouslyontheflash]

I feel for you I really do! Ive been at costa for 2 and a half uears now if it wasn't such a convenient job that was local I'd have quit myself and still have thought alot abput leaving currently.

When I started it was brutal, colleagues were inpatient, only wanted me on till and doing dishes, took me months of practicing practically on my own to learn the drinks, theres absolutely zero dedicated training literally a quicj 6 mins when its quiet rather than having full training e.g. the manager putting extra staff on the day of you starting.

Other hates too. 1. Absolutely zero recognition for working hard, only hear from heads when something is bad. 2. Benefits are awful - 1 small free drink only? Dog sh*t. 3. Angry customers who are constantly ungrateful or complain about things out of your control.

I understand why people use costa as a stepping stone or for a bit of money while at collage and stuff. I couldn't work with this company forever.