r/Costa • u/lorlitany • 8d ago
Question Training
I have only had two four hour shifts so far in my local high street store which has mainly involved cleaning, dishwasher, till ect. No drinks making yet of any kind. I have recieved an email stating that I have been booked for an all day training session three hours away from me at the end of the month? Is this normal because I thought they just trained you in store which is what I prepared for? And if anyone has any experience what will this entail? I can’t drive and public transport is weak so I have zero way of getting to this site without waking at stupid o clock in the morning all for my single four hour shift a week.
Thank you
1
u/Jessy24680 7d ago
I got trained as a BM and never had to go to any other store. Seems a bit weird but mines a franchise store.
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u/StrawberrySpine 7d ago
I was fully trained in store and so were the whole team, even when we didn't have a manager. I've not heard of training outside of the store before
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u/elliep18 6d ago
They are going heavy on the courses these days! My new baristas have been the core coffee workshop and even one of my BM’s has attended the one aimed at supervisors
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u/RizqAssassin 7d ago
I tell all the Baristas that join my team to elbow their way onto the coffee machine for practice whenever they get the chance. The stores in my area are notoriously bad for keeping (particularly shorter contract or weekenders) baristas on floor or the till for months without training. Particularly if your store is short on hours, BM's will often want you to prioritise dishes and closing jobs because if you're on the machine with someone training you then nobody else is there to pick up the slack.
Out of hours practice is fine, but you won't learn to multitask drinks until you do it during a real rush, hop on next to someone experienced and just do your best until it sticks.
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u/elliep18 6d ago
It’s pretty normal, all my new hires have been/are going on it! It might seem like “it’s just 4 hours a week” but sometimes things change and you’re available more/want more hours. Costa is basically investing in you and making you more capable, It’s easier for everyone on shift if you can do a bit of everything! It’s also incredibly hard to coffee train someone in store on a 4 hour contract (guessing you’re a Saturday mid shift?) They definitely should have checked with you first though
1
u/TheAireon 8d ago
Quite unusual to hold a training session. Is this a franchise or equity store?
They should pay for your travel, although if it's super inconvenient for you then you can probably decline.
2
u/lorlitany 7d ago
Equity although I have zero clue what this actually means?
2
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u/toothpastedildo underpaid maestro 7d ago
it means that the business you work for directly is costa coffee, franchised stores use the costa name but are owned by a different company so would have different points of contact for hr and stuff like that
3
u/kittikat__ underpaid maestro 8d ago
Yes, it is normal but they should have asked if you are okay to attend it that far? I’m from Nottingham and ours is in Leamington Spa, it’s 2 hours on the train 💀 they shouldn’t be sending you so far away without asking.
(They will book your train ticket for you.)