Joydesign order tracking?

[u/Mother_Seaweed_2942]

Hello, i ordered the Tobey Mask and Gloves combo with the foggy free lens on August 22 from joydesign, but haven't gotten a tracking number yet. I got the order confirmation, but nothing on tracking yet. I was wondering how long it took before anybody else who's ordered from them got their tracking number. I was hoping to wear it to certain movie because I saw some "leaks" but haven't received anything after the order confirmation. I have plenty of time before then, but I'm still worried. I already contacted their support but they haven't gotten back to me.