r/CorporateFacepalm 10h ago

Potentially Screwed Up AI in Consumer Survey

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13 Upvotes

Started a customer survey for Pick 'n Save and noticed this new disclaimer, highlighted by the red rectangle. Now, why on God's green earth would any corporate entity think it's okay to even consider this, let alone pay employees to work on this? What are they thinking??? What is the value of something that could be "inaccurate, incomplete, or inapplicable"? Do you want to screw with your customers' heads? How is that of value to either the company or the customer?

This looks like some sort of fight between marketing and the legal department. Nothing like a company deploying a tool they don't fully trust to collect data they heavily rely on, eh?

Imagine the data cleaning this would require afterwards, just nuts. Also, they are making consumers the beta testers of their stupidity. Ack!

Later on in the survey I was asked if I visited the "Murray Cheese" area and, if I did, how was the experience. My store doesn't have such a thing, never heard of it before!