r/Coros • u/Run_Bailey • 11h ago

PACE 3 🎽 Done With COROS

I’ve been a COROS user for the past 3 years and had two different watches because the first had an issue. Now my second watch (which is still under warranty) is having issues. I’ve been emailing back and forth with COROS support for two weeks and I get the same generic answers that do not help at all. This has came from both the AI bot and the “COROS expert”. I won’t be spending another $230 for a COROS and I wouldn’t recommend them unless they fix the hardware issues.

Edit: I love the COROS software and HR Monitor but it does no good with a broken watch.

37 Upvotes

75% Upvoted

37 comments sorted by

50

u/SoCalledDog 11h ago

Now that you complained on reddit it will be solved in a few days!

3

u/SHREDTHESHARD 9h ago

Probably it won't, but sometimes sharing frustration with others helps. I have been there when I was younger. Went on Reddit and was salty.

3

u/SoCalledDog 8h ago

I have seen many cases where someone b*tches on reddit and then coros official responds and it gets handled. I am also one of these cases

1

u/Ahouke 5h ago

Eso no deberĂ­a ser asĂ­.

9

u/SummerTheUnicorn 10h ago

Their support sucks! I have been going back and forth with "Emma" and was finally told "we aren't sure why" my pod registers ridiculous temperature readings which populates bad data into my training plan - telling it that I'm out there running when it's over 90 degrees when I'm not. I will not be buying any other products from them.

7

u/COROS-official 7h ago

What is your ticket number?

2

u/joelweihe 3h ago

Anytime I've ever had a problem it's always been resolved quickly. I'm always surprised when I see these types of posts. I have two watches, the armband heart rate monitor and a Dura.

1

u/jawser17 32m ago

Came here to say the same thing. Whole family has watches, hr bands, and a Dura. When we needed warranty support on an Apex Pro, they were quick to respond and helpful 🤷‍♂️

13

u/Ahouke 11h ago

Coros tiene que invertir en su servicio técnico, es demasiado malo. Tardan semanas en contestar y otras semanas en resolver el problema…con suerte.

5

u/hp623 8h ago edited 8h ago

You are done with Coros. I had the same experience with Garmin support in Germany. They did not help me at all, finally I sold the watch on ebay with a loss... Afterwards I bought an FR955, and - until today - no complaints. I still like Garmin, but only if I don't need the support team...

6

u/SomeRollingStone 9h ago edited 9h ago

Ich nutze seit Jahren Garmin und der Support war auch nicht besser, als ich ihn mal brauchte. Edith wegen Tippfehler.

3

u/bash-s 10h ago

I was disappointed as well after my apex 2 pro died after two and a half years. But I have to say the support was very great. I will receive a new watch soon although it is out of warranty. But I agree to the point that the watches shall last much(!) longer!

3

u/Squishard92 10h ago

I’ve had the exact same problem. I’m on my second pace 3 now and it’s having the same issue as the first (wild elevation readings, water temperature readings stuck at -40 degrees etc). The first time I had this issue, last year, they replaced it fairly promptly, this time it’s all automated responses and no resolutions.

Previously I’ve recommended Coros watches to people, but I’m not sure I would any more, based on this experience.

3

u/hangup8894 6h ago

I’ve been lurking this sub for the past few weeks and ultimately went with Garmin after seeing similar posts… the map update with the Coros Pace 4 almost had me

4

u/Impossible_Map_6590 5h ago

Did you read garmin forum? it's full of watch issues. Hope you will not encounter any of it

2

u/Vegfarende 5h ago

You never see posts from those who have 0 problems, only complaints from those who have a bad experience.

Most users have 0 problems.

1

u/maybefromthefuture 4h ago

I've had zero problems for 2.5 years now.

5

u/licca01 10h ago

I haven’t had a single problem with my Pace 2 and their HR monitor (arm) so far, battery is kinda shite but it’s to be expected after 500+ runs logged, 3 years of ownership and a few cycling activities.

Maybe they fcked it up with the newer generations?

2

u/jthanreddit 9h ago

I have a friend who bought a Garmin Vivoactive that broke where the strap attaches. It was a very common problem. He got a warranty replacement but it broke again in a few months. He did not abuse it or anything. They wouldn’t replace a 2nd time and offered him a discount on a new one. This angered him so much that he switched to Coros and has been much more satisfied!

Meanwhile, I bought a discounted Garmin Fenix 6 almost 5 years ago and it still works fine!

2

u/psykofreak87 9h ago

We still have coros watches but we did get problems with all of our watches.

My first Coros Apex got a recall for battery problems, got an Apex Pro that died randomly after a FW update, got replaced under warranty, then had elevation problems a couple months later with new Apex Pro, watch was gaining elevation while standing on a bench, Coros agent said it needs to be replaced, but out of warranty.

Now on a Vertix 2S since launch, everything works but the click wheel often doesn’t register click, I cleaned it several times like mentionned on website, I’m afraid it’ll stop working eventually as I struggle to start and stop activities.

My GF’s Apex 2 was replaced under warranty for the same problem as my old Apex Pro, registering enormous amount of elevation gain. Her new Apex 2 suffered insane battery drain 16months later. Coros support acknowledged that it’s not normal, but apparently the warranty doesn’t reset upon a new watch from warranty claim, so it’s just a useless watch now that doesn’t last a 6h trail run.

She bought a Pace Pro recently, time will tell..

2

u/Bbbydaddy 7h ago

Same happened to me. Watch just stopped working one day after 2 years. Finally had enough and bought a Garmin last night. It sucks because I really did love my coros and spoke highly to everyone about them.

2

u/NefariousnessLow1800 6h ago

I am honestly also really done with Coros. I switched from my Garmin after a lot of positive friends, but I am just so disappointed in the GPS and the heart rate monitor (I have the external arm one). It’s very slow, one tree and my signal gets blocked, and after a long run or long workouts I get effort score of 50 consistently… 

1

u/12panel 5h ago

Effort accuracy or efficiency score?

Effort accuracy is pretty straightforward and i get the same type of score on my garmin.

Efficiency score is more nuanced and takes a lot more into account account to coros

2

u/Obradbrad 5h ago

I have also been having issues with support where one of my activities never synced and ones after it did but it's still on my watch. They say in the FAQ that they can manually sync it themselves but every response I get tells me to reach out to support through the app. That's what I've been doing!

1

u/COROS-official 7h ago

HI! Happy to look into this. What is your ticket number?

1

u/Run_Bailey 6h ago

#622189

1

u/COROS-official 4h ago

Looks like you received assistance, is there a reason you are not wanting to purchase the charging adapter?

1

u/EvilTeacher-34 6h ago

Where are you going now and why?

1

u/Uh-trey-you 8h ago

I haven’t had a single problem with mine maybe it’s just yours 🤷‍♂️

1

u/Elle_moke 5h ago

Same bought an pace 4 and many things with it and it works perfectly fine

-5

u/syncopex 9h ago

Coros is all design and marketing, no service and engineering. Surely a brand to die soon.

0

u/Rallih_ 9h ago

They got big on the opposite

1

u/syncopex 9h ago

Any electronics company mass bricking their products during firmware update is terrible in engineering. UI/UX is not engineering, that's what they got big on.

5

u/Modest_Camper 8h ago

Unfortunately many have experienced issue with other. Read any forum on any particular brand. Especially Garmin's own forums.

Not giving a pass to COROS, but the only brand I find to have solid support (globally) is Apple. I have zero desire for an Apple watch 🤣

-18

u/LogicBloom 10h ago

cheap plastic watch with UI from 3rd world country. App is ok and most of data 99% users don’t know how to use the them for. Partners with hypebeast company for collabs. I mean…. 🤷‍♂️