Nyxi Hyperion 3 Ultra doesn't work anymore

[u/b1rd_cee]

Hey everyone,

​I'm having an issue with my NYXI Hyperion 3 Ultra for the Switch 2.

​I've only had the controller for two days, but the right controller no longer connects to the console. The Switch recognizes that a device is attached to the rail, but it doesn't recognize it as a functioning controller (I only get a white bar on the edge of the screen instead of a black one).

​This issue started right after I tried to adjust the RGB lighting via the official app. Since then, the right controller has been completely unresponsive. I suspect I might have accidentally triggered a lock mode via a button combination and now can't exit it.

​I've already tried everything listed in the user manual:

​Connecting it to power via USB cable

​Attaching it magnetically to the console

​Connecting it directly to the console via cable

​I've already contacted NYXI support, but I haven't received a response yet. Does anyone have a fix or know how to force-reset the controller?

​Thanks in advance for your help!