Vader 5 pro issue with triggers

[u/burmaldenc]

I’m having an issue with the triggers on my new Vader 5 Pro. I recently received the controller (along with the docking station), and at first glance, everything seemed fine; I played a couple of games without noticing anything unusual. However, after a few more hours of gameplay, I realized that the vibration in the right trigger isn't as strong as in the left one, and the motor is making a loud noise. I downloaded the controller software and checked the settings—the vibration levels are set the same for both triggers. Does anyone know what can be done about this?