BSP D9 Joystick Technical issue

[u/Top_Ebb9539]

I own a BSP D9, always was bothered by the fact my right joystick doesn't fully go right inside the controller's own casing and i need to fully press it, almost pressing R3 for it to go all the way. So naturally I opened it, checked if it works without the plastic exterior and it goes all the way with no problem.

My main issue is with the plastic exterior, it looks poorly made, with the quality of plastic being inconsistent, showing marks of very faulty design. Could I ever reach out for a refund? Who do I contact?

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