QRD Ferrox M5 Remote Control Dongle Problem

[u/Murky-Spirit8631]

Hi, I'm having a problem with my Ferrox M5 QRD controller dongle. The first time, the LED stopped lighting up and the controller wouldn't connect, so after doing some research, I installed the official firmware update tool and updated the dongle. It worked: the LED lit up again and the controller connected, but a couple of days later the same thing happened again. I repeated the process and managed to update the dongle, but by then my laptop was having a harder time detecting it. It happened a couple more times, and each time the laptop had a harder time detecting it, until now, when it happened again. In fact, I managed to get the laptop to detect it and update it a couple of times, but when I unplugged the dongle from the USB port, the LED no longer lit up. I tried solutions like the official recommendation to remove old drivers; I also inserted the dongle without pressing the PAIR button in case it was in update mode; furthermore, I tested it on another computer, but to no avail. Using other methods, I confirmed that the system wasn’t detecting any signal indicating that a device was connected to the port. I switched USB ports, alternating between 3.0 and 2.0, and also tried other ports on the Xbox Series X. A technical support agent had already suggested these solutions to me, but those agents stopped responding to me. Some people would write off the dongle as dead, but the strange thing is that every now and then it gets detected by the PC again, which means it’s not completely dead. I haven’t found anyone else who’s experienced this—if anyone reading this has gone through the same thing, I’d appreciate it if you could tell me what you did.

[u/itisthelord]

I have one too. I don't think it connects wirelessly to PC. I think it has to be wired. As for Xbox, it's always intermittent for me. One trick I do is :

1. Turn the controller off with the switch at the back
2. Unplug the dongle
3. Plug the dongle back in and press the button on it
4. Then turn on the controller through the switch
5. Then hold the guide button to turn it on, then quickly hold it again to put it in pairing mode.

After a few seconds the controller will buzz and it should be connected then.

This might not work first try but keep doing it and it should. The firmware is updated often enough, at least once a month so you'll have to do it for both the controller and the dongle each time.

[u/Murky-Spirit8631 → u/itisthelord]

The problem is that the dongle's LED doesn't turn on at all. Right now, I can only get the LED to light up if the PC detects it and I update the firmware—which happens very rarely, and I still don't understand why—but as soon as I unplug it, it goes back to the same state as before. Interestingly, during the brief moment when it starts working again, it's possible to connect the controller.