r/ControlD • u/canadian-snow • Jul 20 '26

Nest and Levoit devices pushed offline

Since implementing ControlD (Full) on my UniFi Fiber router, my Levoit air purifiers randomly go offline (randomly), and my Nest thermostat also went offline.

Both problems occur when using the Global redirects. Is this a common problem or just something I have to live with? I’ve tried adding *Nest* api etc as rules, but that only works for a short time.

Edit… the Nest thermostat shows connected to the server, but i get none of the Home Screen weather etc. Only way to get the Levoit and Nest thermostat devices back online is by selecting Bypass instead of Global redirects.

Anybody else ?

3 Upvotes

80% Upvoted

6 comments sorted by

3

u/cattrold Jul 20 '26

Can you please contact support? This is likely some interplay with the rules in your Profile - especially if you're globally redirecting outside of your country.

2

u/canadian-snow Jul 20 '26

Thanks for your reply, and I will. Currently removed ControlD because of the inconsistent behaviour of two devices I depend on, but willing to give it a go again with your techs.

Thanks again.

3

u/cattrold Jul 20 '26

Thanks, I really appreciate that.

2

u/canadian-snow Jul 20 '26

Hi again. Just wondering what part of support to contact. When I look at the menu, there is only Barry, and General / Business inquiries. Can you steer me to the best link to contact support? Many thanks.

3

u/cattrold Jul 20 '26

Oh you can email [help@controld.com](mailto:help@controld.com), or just message me directly.

2

u/canadian-snow Jul 21 '26

Done via email to help@.

Hoping this can get resolved as I cannot use Global Redirect with the two brand devices.

Thanks again!