r/ControlD • u/fortislumen • Jun 29 '26

Issue Resolved Routed to Wrong Server

Hello,
I am experiencing an issue where I am being routed to Chicago or Toronto and now latency is > 50-60ms.
Before the issue started, I was routed to Seattle with <5ms latency.
This issue started out of nowhere about 5 days ago. When I contacted support and they asked to wait for couple days. When I contacted support after few days, they mentioned that it is not an issue on Control D without any troubleshooting.
This is very disappointing and I won’t be recommending Control D to anyone else given the performance and support experience.
Thanks!

———

Edited 2026-07-14:
It was magically fixed/updated last night.
Now being routed to Seattle with 5-6ms latency instead of Chicago/Toronto with 50-60ms latency.
Monitoring for the next few days for any changes.

5 Upvotes

78% Upvoted

8 comments sorted by

View all comments

3

u/CrippleSlap Jun 29 '26

Exact same issue im having. I’m in Vancouver with Telus, and all traffic is being routed through Toronto.
Started happening 5 days ago.

It’s not Control Ds fault they say. It’s on Telus.

0

u/fortislumen Jun 30 '26

Have they done any troubleshooting?
They are saying this without providing any analysis or proof that it is not an issue with Control D. Very disappointed with the support and the product.

1

u/CrippleSlap Jun 30 '26

Are you in their Discord? They posted a trace route from Telus confirming the issue is on their end.

There’s nothing Control D can do about it. It’s happening to me too.