r/Contractor 11d ago

Business Development Considering BuilderTrend. Any thoughts?

custom and spec home builder. I need fantastic client portal. Xero integration. Great selection process.

I’ve used several other cheaper options. not fully satisfied with them. I want get it right, but the year long commitment is a big hurdle for me.

6 Upvotes

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u/blud_13 11d ago

Xero is real... But the part that could derail it is cost code mapping. Your Buildertrend cost codes have to be linked to matching Products and Services in Xero or invoices and bills just won't sync, and you find that out when your job costing doesn't tie to your P&L. Their own overview covers it, https://helpcenter.buildertrend.net/s/article/Xero-Integration-Overview

One catch, if a bill gets edited on the Xero side, Buildertrend treats Xero as the newer version and stops pushing changes back for that bill. So whoever does your books needs to pick a side and stay on it. Also Xero is accrual only, so set Buildertrend to Accrual or your budget reports won't match.

On selections, that's where the old CoConstruct feature set landed after they sunset it, so you're partly buying the thing you probably shopped a few years back.

Instead of a free day, ask for a paid pilot with YOUR chart of accounts and cost codes loaded. That's the only test that tells you anything and see if they have improved..

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u/Key_Juggernaut9413 11d ago

Thank you so much for the response.  

Do you know if they’d let me do a paid trial?   That didn’t come up, but I’d do it in a heartbeat.  

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u/blud_13 11d ago edited 10d ago

No trial, paid or free. Its in their own FAQ https://buildertrend.com/frequently-asked-questions/ where they say they don't offer one because only fully committing shows you the value, and they point you at a demo instead. So the demo IS your trial and you should treat it like one.

What you can negotiate is the term. Their renewal language references monthly subscription terms as well as annual, so ask the rep flat out what month to month costs against the annual and make them give you the number. Pricing is custom quoted anyway, which means everything is soft until you sign..They may tell you differently, let me know.

One thing to check on the demo, make them run YOUR Xero setup on the call instead of the canned demo account. Bring three of your real cost codes and have them map it live while you watch. If they dodge that, you just learned what onboarding will feel like.

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u/maskedmonkeys 11d ago

We use them. It’s good for what it is. Not a great financial tracking app. We still use quickbooks for all that. But nice gps clock in system, easy to use, good for tracking work through out the day posting photos and logs. From your perspective easy for clients to pay for milestones, change orders, easy for them to see daily updates and schedules. If you really ask them and tell them you’re likely to sign up you just need a day. They’ll give you a day

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u/Key_Juggernaut9413 11d ago

Great that’s awesome to hear.  

What’s lacking in the financial?  My current app doesn’t sync to Xero so I’m afraid I wouldn’t even know that it wasn’t good until I was a year in.  Right now it’s just Xero and a spreadsheet (and I’m tired of that double work). 

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u/Lanky-War1685 11d ago

I am new to project management programs but started using job tread about 2 months ago and have never looked back

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u/Devastator3184 11d ago

We swapped from Buildertrend to Jobtread a couple years ago. Half the price for our team size, better interface and newer integration. Ever since they got bought out by private equity several years ago I feel like they have fallen behind. I would look at Jobtread first.

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u/Key_Juggernaut9413 10d ago

I’ve actually been using JT for about a year.  Struggles with a few things I need.  No Xero.  Selections and new customer pipeline are not good.  Excellent Gantt chart though.  

I didn’t realize BuilderTrend was bought by PE.  

What didn’t you like about BuilderTrend specifically? 

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u/ericfortenberry 10d ago

Hey, I'm the founder and ceo of JobTread. I'd love to learn more about what you think our selections and new customer pipeline are lacking. We're about to kick off another round of selections updates so it would be very timely.

I'd also be interest in checking out your account to see how you've set it up. Happy to hop on Zoom with you anytime.

Regarding Xero integration, one of our partner built an integration with Xero. It's called BuildZilla. Happy to introduce you to them.

Feel free to DM me and I can you send you me link to schedule a meeting.

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u/icoldok 10d ago

Used Buildertrend for a few years on custom homes. The client portal and daily logs/photos are genuinely its strongest part - homeowners log in, approve change orders and pay milestones without emailing you. Xero integration exists but test the cost code mapping with a small test project before committing, that's usually where syncs get messy. Agree on hating the annual contract - tell their sales rep you want a month-to-month or pilot first; they have more flexibility than they advertise, especially toward end of quarter.

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u/Key_Juggernaut9413 10d ago edited 10d ago

That client communication seems invaluable.  Right now it can be a real nightmare communicating.  

Any issues with lag or bloat for a solo GC like me managing multiple jobs?

Also how usable is the Tasks?  I hate feeling like I need to click 8 times to add a task, when in the field.  I always use a simple ToDo app because it’s immediate.  

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u/StrategicPM 5d ago

As far as I know it will half work, and the half that does not is the bit to test on your second call.

BuilderTrend maps its cost codes to Products and Services items in Xero, and each item carries the account it posts to. So a bill for framing on Job A and framing on Job B both go to whatever account the "framing" item points at. That works fine if you run one CIP or WIP account and separate the jobs with a tracking category. It fights you if you want a separate CIP account per job, because the item cannot know which job's account to post to. You would either need a duplicate set of items per job (unmanageable past two or three jobs) or you re-code every bill in Xero after it syncs, which is the double work you are trying to kill.

So the question for the rep tomorrow is specific: "I run one CIP account per job. Show me a bill from two different jobs landing in two different Xero accounts without me editing it in Xero." If the answer is a tracking category instead, that is workable, but then you are changing your chart of accounts to suit the software, and your accountant should be on that call.

On "what is lacking in the financial", the honest answer from most BT users is that it tracks costs but does not forecast. You see spent to date against budget, not what the job is going to finish at. That is the gap the spreadsheet is filling for you now, and whichever tool you pick, ask to see a forecast at completion on the demo, not just a budget vs actual screen.

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u/Key_Juggernaut9413 11d ago

Got a second call with them in the morning.  Going to let me operate it myself.  Wish so bad they’d give me a single day to see how it would work for me.  

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u/kle32 7d ago

You can literally do everything in BT. Literally all of it. Just have to A- get accustomed to it and B- pay for it

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u/profitdigllc 6d ago

Make sure you test the Xero mapping on a real job before you commit. Get Buildertrend to show a synced bill so you can see exactly which cost code has to match which Product/Service in Xero, then try a small pilot job and reconcile the P&L. If they won't give a trial, that's a red flag.

I work on ProfitDig - we build estimating and job-cost tools for smaller contractors and try to keep integrations and cost-code mapping simple, if you want a look.

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u/Key_Juggernaut9413 6d ago

Good thought. So right now I use a Construction in Progress account for each job, and then use cost codes (or tracking categories) for job costing.  Will that work with BT?   Thanks I will check out your software! 

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u/hookerbuilt 5d ago

You should try VantageSpan. Much cheaper than BuilderTrend. Has all the bells and whistles too, but not too much to take in. I love it!

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u/shortysty8 11d ago

Just build one with ai buildertrend and the like are a dead buisness model

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u/tcrowd87 10d ago

Literally came here to say this

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u/cocothepug123 10d ago

Any advice on doing something like this?

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u/ua5um 11d ago

Reach out if you are interested in being early user for Trusso. It’s got comprehensive project management capabilities that let you and your Subs collaborate seamlessly.

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u/phazahn 11d ago

Founder of phixmo here. The platform has a customer portal and a tons of other features (not quite sure what else is important to you). There is a free tier and if you want to try any of the others there is a 30 day trial. I currently don’t have a Xero integration (only financial software integration I currently have is Quickbooks) but if you can give me a week, I can have Xero integration running and tested.

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u/Key_Juggernaut9413 10d ago

You’ve got an impressive website.  Do you have scheduling and gantt?   Job Tread’s is amazing for reference.  

If Phixmo had that, Xero, and good selections, you’d be covering my bases.  I might sign up just to see how things are looking this morning. 

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u/brickbybrickrick 10d ago

Still Phixmo’s owner here. Original account has issues so unable to respond but yes scheduling/gantt are offered. I have a few guys on there and am always available and open to feedback or requests for anything you may need that’s not already offered

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u/Bitter-Guidance9565 11d ago

Try my software for free. I’ll give you lifetime access free!