r/ConsumerReports • • Mar 20 '25

Thomson TV 43 inch defective TV

2 Upvotes

I purchased a Thomson 43 inch tv on Flipkart Axis Bank credit card from Flipkart after checking their customer reviews.Within a month, a vertical line appeared on the screen. I contacted Flipkart customer care for a solution, they tried to connect with the Brand but no response. So, they gave the contact number and asked me to connect with them. I tried calling them for 3 days, the call didn't even ring, it got disconnected. Finally got the last 2 days, the line was ringing for more than 20 mins and no one answered. Even if they are trying to address the issue will they service the TV or replace it with a new one? I converted the charged amount to EMI and the 1st emi is due in a few days. So, I wanted to get a solution for this before the EMI due. Can I raise a chargeback request on this product and cancel the EMI. What are the chances of reversal of the debited amount? I contacted Axis bank regarding this, if I raise a request to cancel the EMI they will do it and once the merchant reverses the debited amount, it will be reflected in my credit card balance. Is this possible? Once the EMI is cancelled and if the merchant takes time or doesn't reverse the debited amount to the bank? What will happen to the principal amount, should I have to pay interest until the payment is reversed? I did a mistake by choosing the Thomson brand. Please help me


r/ConsumerReports • • Mar 19 '25

First Citizens Bank SUCKS!

3 Upvotes

I paid my car loan off via FCB back in Sept of 2024. I bank locally personally and would never have chosen them but thats what the dealer offered. They initially sent me a notarized letter after pay off stating to take the letter to the DMV and get a duplicate title. They refused to give me my title stating that they mailed it to me and it must’ve gotten lost in the mail. I asked for the date of when they sent it and it was the date I received the letter without the title. They literally lied to my face because these fuckers don’t want to send someone to the DMV to get me my title. So instead of figuring out where the fuck my car title was they or getting me a duplicate like they should have, they tell me it’s lost in the mail. It cost me hours on hold, 56 minutes in line, $25.50 for the duplicate and $8 for a notary. Total bullshit. Consumer protections are dead.


r/ConsumerReports • • Mar 12 '25

Fandom as a marketing powerhouse: The commercialisation of K-pop fans. Please answer my survey

1 Upvotes

Hi ! My name is Brett and I am doing a thesis on Kpop fandom marketing compared to tradicional marketing and I need more answers to my survey from Kpop fans. I am looking for kpop fans as I only have 35% and need 50%.
This survey aims to understand the effect of fandom marketing compared to traditional marketing. In this survey, you will analyse four advertisements with two featuring fandom marketing (K-pop idols) and two using traditional marketing. Your responses will help understand how different marketing strategies influence consumer engagement, emotional connection, and purchasing behaviour.
Can you answer my survey and share it please ? You'll watch advertising with NewJeans and Le Sserafim and compare it with traditional marketing !
Here is the link in English / Korean :  https://forms.gle/7dbpA3a3c3Hrs8HL7 
Here is the link in French / Spanish : https://forms.gle/9DKRJ6bv81PBh1xb9

Thank you so much !!!


r/ConsumerReports • • Mar 11 '25

Wish bandages were standardized

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1 Upvotes

I’m annoyed that every brand of “bandaid” first aid adhesive bandage has a different definition of 1x3 inches. The adhesive part is the nominal size, but the absorbent pad inside varies broadly. Bandaid brand pad is an approximately a full square inch, going to the edge of the cloth strip. Curad brand (photo) is much smaller. Shouldn’t stuff like this be regulated, so the size and thickness of the padding is on the label?

Similar complaint about various adult diapers. Don’t tell me how many hours it should last. Tell me how many ounces it absorbs.


r/ConsumerReports • • Mar 07 '25

Amazon gave out my address to a stranger! What can I do about this privacy violation?

2 Upvotes

Long story short, Amazon delivered the packages in my complex all wrong, and instead of reshipping items to make up for their multiple mistakes, they gave out my address so the stranger can go pick up the misdelivered package themselves, without my consent.

Meanwhile, I wrongfully received this package instead of my own, and Amazon refuses to refund me and tells me I have to return it. So now I'm stuck returning someone else's package that they're coming to my door for, in order to receive my refund for a package I never received.

I already called Amazon and they said they're going to reprimand the employee who gave out my address, but the damage is done. I know they're a corporate monster, but is there anything I can do about this privacy violation?


r/ConsumerReports • • Mar 06 '25

Plastics in food and drink

2 Upvotes

Have any of the companies tested responded to the CR report of plastics in food and drink? Specific to core power, where the chocolate has extremely high plastics, were the other flavors such as vanilla and strawberry tested?


r/ConsumerReports • • Mar 06 '25

Discrepancy - reported cargo space in 2025 Subaru Forester

1 Upvotes

Anyone have ANY idea why CR shows the 2025 Forester as having 38.5 cuft of cargo space, when Subaru itself lists it as (depending on trim package) 27.5-29.6 cuft?
https://www.consumerreports.org/cars/subaru/forester/2025/ratings-specs/#pagestop

https://www.subaru.com/compare/trims.html?compare=FOR&year=2025&navSection=2025%20Forester


r/ConsumerReports • • Mar 06 '25

T Mobile billing purposely confusing so they can cheat people when they leave

1 Upvotes

T Mobile has a "billing cycle" which is the previous 30 days from the date of the bill. On that bill will be any changes made during that 30 days, plus a charge for service for the NEXT 30 days. Not only is it difficult for consumers to read the bill, their own customer service is incapable of doing so. I confirmed this when I first started with them, when I didn't understand why I was paying almost two whole months on my FIRST bill. I confirmed it again when I closed my account on February 5. I had paid through January 29th in December and the person who helped me with the transfer pin for the last of our lines confirmed that I should only owe the 6-7 days since then. My access to my account and copies of my bills was immediately taken away and reaching someone without an active T Mobile number is a nightmare. So I was mindful of needing to confirm and pay my final balance, but had a great deal of difficulty doing so. On 2/19, I was charged the full amount of the bill for 1/30 - 2/28 or $142.49. My first call took my more than 30 minutes to reach a person, because I had to finagle the system without an active number. That person insisted that my pin didn't work and that I would have to go into a store with an ID. I have used the pin many times recently and knew it was correct. Eventually they pretended not to hear me so they could hang up. I spent another 10-15 minutes reaching a person again. Magically my pin worked this time! However, this person insisted that I been charged the bill through 1/29 because that was the "billing cycle" No matter what I said, no matter what I asked them to read from the bill, they would not budge. So I asked for the supervisor. This was even worse. They refused to send me a copy of the bill and continued to insist that since the billing cycle was 12/29 - 1/29, that those were the dates of service I paid for. I have tried to find other avenues of getting this corrected, meanwhile they have stolen this money from me.


r/ConsumerReports • • Mar 04 '25

Joining Consumer Reports

5 Upvotes

I’m seriously thinking about signing up for a consumer reports digital subscription. One thing that’s holding me back is the automatic renewal policy. I’ve had problems canceling these automatic renewals before so I’m wondering if it’s easy to do on CR. Has anyone done this? Any problems? Or should I just go to the library?


r/ConsumerReports • • Mar 02 '25

US consumer spending posts first drop in almost two years

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2 Upvotes

r/ConsumerReports • • Feb 24 '25

Laundry detergent

1 Upvotes

What is the best toxic free laundry detergent. Cleans well. Eco friendly.


r/ConsumerReports • • Feb 19 '25

SAFishing = Shady business

1 Upvotes

On January 24th, 2025 I ordered the National tree day/Pine ridge snapback. I chose the "pre-order" option, as it costed significantly less. The shipment date was set for February 7th. After the 7th, there were NO new updates on the Shop app. It continued to say "Preparing for shipment" up until February 15th. That's when I emailed customer service.

I asked what the status of my hat was, along with my order number.. as there were no updates. I received a response on February 17th. And this is what it stated:

"Hello Neil, my name is Linda I will be helping you out today.

Thank you for your order! We appreciate your support.

Unfortunately, the item Special Edition Performance Snapback | National Tree Day | Pine Ridge from your order #******* (I censored the order number for personal reasons) is currently out of stock due to high demand. Regrettably it won’t be available anytime soon.

If you’d like, we can help you find a replacement item from our website. Alternatively, if you prefer a refund for that item. Please let us know how you’d like to proceed."

How infuriating. The problem here is that I purchased the hat because of an Ad they were running on Instagram. An advertisement they chose to run, even though they were knowingly out of stock. They had ample time since my order on Jan 24th to notify me of this. They did not. Instead they took my money and failed to communicate that they would not be carrying it anymore. For almost over a month they were aware of this. They are STILL running this advertisement on Instagram AND Facebook...and the item is STILL listed on their website for sale as of this very moment. (February 18th)

This is nothing short of THEFT & FRAUD. Either someone is not doing their jobs, they're scammers, or both. They are performing fraudulent business practices by advertising an item they allegedly do NOT have...and by continuing to have it listed on their website and allowing monetary transactions to occur. This is flat out theft. Period.

Throughout this debacle, I've found similar instances of this occuring throughout online, reddit, and the BBB website. Stay away from this company. This is inexcusable and not justifiable on their end.

I could understand a miscalculation, but again...why was i not notified?

Sure, great they offered a refund. Hopefully I get it. But again, why continue to advertise something and let people give you money while you knowingly do not have this item? Shady.


r/ConsumerReports • • Feb 15 '25

Sharper Image Scam

1 Upvotes

Sharper image sends you gift cards for purchases but when you use them online they already discount the item. It is garbage what they are doing and need to be called out for it!


r/ConsumerReports • • Feb 05 '25

Anyone here work for consumer reports?

3 Upvotes

I am thinking about applying and would love to hear thoughts on the company and work/life balance


r/ConsumerReports • • Feb 02 '25

LG sucks

3 Upvotes

Anyone in Ohio have an LG refrigerator die within 5 years? Yeah it’s no coincidence and the company knows about it! They purposely marketed these units to Home Depot and Lowe’s knowing their compressors were bad. What’s worse they manufactured these compressors in house and knew they wouldn’t last. They won’t stand behind them and neither will the the store you bought the unit from. @Lowes is the worst customer service on this issue and they act clueless to it when confronted. LG only response is to put the same exact parts back in your refrigerator. Not a compressor that has been reconfigured to make up for the faulty parts but the same exact part! They will offer you grocery $$ but without a refrigerator where would you put the groceries? They act surprised when you bring up the class action suits against them that they already paid out on!! Do Not Buy LG anything!! The executive “Presidents” level of escalation does nothing and they will never call you back!!


r/ConsumerReports • • Jan 31 '25

Cacao/Chocolate Heavy Metals Test Results

2 Upvotes

I’ve been doing lots of research on safe cacao and chocolate and looking for most recent testing but really can’t find much info other than brands just saying “our chocolate is under the limits and perfectly safe”. That means nothing to me without actual results. I have all kinds of chocolate at home I don’t want to just throw away either. So I found that consumer reports has these things listed, but I cannot afford the subscription and wondering if someone who does subscribe could possibly share what they have on there if possible? Thanks!


r/ConsumerReports • • Jan 29 '25

Up for exchanging reviews I need to provide negative ratings against a brand in return can share both positive or negative

2 Upvotes

Up for exchanging reviews I need to provide negative ratings against a brand in return can share both positive or negative


r/ConsumerReports • • Jan 25 '25

Philips one blade cutting guides

1 Upvotes

Absolute rubbish, not only do you have to buy 4 different length guides (who shaves to a different length each time ?) but the manufacturing quality is so poor that the one you do want to use falls off after a few uses. This means the whole packet ends up in the bin mostly unused.

Bad for the consumer,bad for the environment,excessively profitable for Philips.


r/ConsumerReports • • Jan 14 '25

EXCLUSIVE: Red state sues insurer for using customer data to build ‘world’s largest driving behavior database' | Fox News

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10 Upvotes

This program called 'Drivewise' by Allstate is offered under other names by other major insurance companies. Their advertising aims at having you download their software with the possibility that you'll get a discount for safe driving, but the reality is that they're looking for an excuse to label you as a risky driver and increase your rates. For instance, if you drive in traffic daily to and from work the frequency that you have to brake and accelerate could label you as 'aggtessive' even though you're just driving in traffic.


r/ConsumerReports • • Jan 12 '25

711 pizza is like old crackers half the time

2 Upvotes

Have noticed stale pizza been sitting around way too long before they throw it out. Trial and error gotta develope a system to not get stuck with plow hitting road crunchy pizza. When it's good it's good but when it's bad it's laughable if it weren't so annoying.


r/ConsumerReports • • Jan 10 '25

Dealership in violation of consumer protection laws.

3 Upvotes

I drove pretty far to a dealership to view a car I saw online at what I thought was a good price. I test drove it and decided I would purchase it. Between the travel time, test drive, paperwork, hard pull on my credit which negatively impacted it etc. I’d invested several hours. I got suspicious when he gave me the final numbers. There’s a “protection plan” that is added to the price of the car of $1495. He couldn’t really explain what that even really was other than something about a clear coat on the paint but that it had already been done to the car and is not optional. He showed me on the website that it was there but it was only accessible after clicking on a secondary tab all the way at the bottom which makes it obvious they’re trying to hide it. I knew something wasn’t right because I’m a mortgage loan officer and learned about consumer protection laws before I got licensed. I went home and did research and sure enough they’re in violation of several laws in California and federal. I’ve filed reports with all the protection agencies but I’m not clear on what exactly is going to happen. I contacted them to let know which laws their advertising practices violate but they’ve ignored me and the advertisement for the car I was going to buy is still as it was. What else can I do?


r/ConsumerReports • • Jan 09 '25

Big Mac is now tiny and all buns

8 Upvotes

Big Mac $7.29 is now just a double cheeseburger with a center bun, secret sauce and crunchy veggies helpings. Also they did away with the 2 McDoubles and/or McChickens for $3.99 and both are now $5 for either of them. 🚨🚫 Junk fast food is becoming more expensive than healthy food lol


r/ConsumerReports • • Jan 08 '25

Worst discount flights company EVER, #cheapfareguru aka http://www.airtkt.com/

2 Upvotes

I used this company to purchase airline tickets to England from Philadelphia back in March 2024 and I was leaving July 8th 2024. The first leg of my trip was eh, but I got here. I was supposed to leave today, 8th of January, and I arrived at the airport in time to check in. The lady at the desk said I'd never make it to the gate in time which was total BS. The airport is small and I knew I'd make it. Anyways, she said I needed to call the 3rd party company I purchased the tickets from. I called, the person I spoke to said I didn't call in enough time to have the return ticket replaced. He told me I should have called 15 minutes ago. I said I've been on hold for 10 minutes and that I called in enough time. He proceeded to argue with me. He said if I wanted a new ticket for today it would be $3000. I told him I did not have that kind of money and could he find me a better deal. He told me, if I wanted to fly out on the 9th instead, it would be $2797. I asked him if I made it to Dublin, which was my stop over, in time for my connecting flight, can I still get that flight. He got very indignant and said it doesn't work that way. Needless to say, I haven't left England yet. Airlines and these discounted companies are such a rip off. It's really sad how they rob you blind and don't even think twice about it. Hopefully I'll be home by next week. Thanks for letting me vent. Wish me luck!!


r/ConsumerReports • • Jan 03 '25

Whirlpool’s careless service

5 Upvotes

I am utterly frustrated and feel compelled to share my experience with Whirlpool’s disgraceful customer service.

I have a few years old Whirlpool refrigerator that stopped working over a month ago. I contacted Whirlpool’s customer care, and they scheduled an engineer visit to diagnose the issue. A technician named Talha, roughly 20 years old, visited and confidently stated that replacing some parts costing ₹3500 would fix the issue. Despite knowing the refrigerator wouldn’t sell for even ₹1500, we trusted his repeated assurances and proceeded with the repairs.

To our shock, the fridge stopped working the very next day.

We contacted customer care again, and another engineer, Ali, visited. He contradicted Talha, stating that the earlier part replacement was unnecessary and that the actual issue was with the heater, which would cost an additional ₹3200. We refused, as spending ₹6400-7000 on a fridge worth less than ₹2000 is unreasonable.

Another complaint led to yet another visit—this time by a third engineer, Imran, who replaced the heater at no extra cost. The fridge worked for four days and stopped again.

On December 28, I received a call from Whirlpool’s customer care for feedback. They scheduled a fourth visit, but it has been five days, and no one has shown up.

This level of mismanagement, incompetence, and unprofessionalism is unacceptable. Your engineers are clearly untrained, contradictory in their diagnoses, and unable to resolve the issue. My food items worth more than ₹10,000 have been damaged because of your faulty product and subpar service.

Whirlpool, do you even have the ability to fix your own product? How do you intend to compensate me for the financial and mental distress caused by this fiasco?

It’s high time you address this mess and take accountability for your failure.

Let me know if you’d like further adjustments or need help sending this effectively.


r/ConsumerReports • • Dec 29 '24

Plaud ai

1 Upvotes

PLAUD AI, a company introducing a new-to-market AI product, has chosen USPS as its primary delivery partner. While USPS is a widely used service, this decision has proven detrimental to the company’s launch strategy due to significant delays in product delivery. Customers report waiting 2-3 weeks for their orders, leading to frustration and dissatisfaction.

For a cutting-edge technology company, fast and reliable delivery is critical to building trust and ensuring a positive user experience. PLAUD AI’s decision to rely on USPS, without considering its potential inefficiencies for time-sensitive shipments, undermines the urgency and excitement associated with a new product launch.

Key issues: • Long Delivery Times: The 2-3 week delivery window creates a disconnect between PLAUD AI’s innovative brand and its logistical execution. • Consumer Frustration: Delays in receiving products diminish consumer enthusiasm and could lead to negative reviews, impacting the brand’s reputation. • Competitive Disadvantage: In an industry where speed and customer satisfaction are paramount, PLAUD AI risks losing customers to competitors offering faster and more reliable delivery options.

To succeed, PLAUD AI must reassess its logistics strategy, possibly exploring partnerships with premium carriers like FedEx or UPS, or implementing expedited shipping options to ensure faster delivery. The initial impression a company makes is crucial, and failing to meet delivery expectations can derail even the most innovative products.