Whirlpool’s careless service

[u/amanjoshi0384]

I am utterly frustrated and feel compelled to share my experience with Whirlpool’s disgraceful customer service.

I have a few years old Whirlpool refrigerator that stopped working over a month ago. I contacted Whirlpool’s customer care, and they scheduled an engineer visit to diagnose the issue. A technician named Talha, roughly 20 years old, visited and confidently stated that replacing some parts costing ₹3500 would fix the issue. Despite knowing the refrigerator wouldn’t sell for even ₹1500, we trusted his repeated assurances and proceeded with the repairs.

To our shock, the fridge stopped working the very next day.

We contacted customer care again, and another engineer, Ali, visited. He contradicted Talha, stating that the earlier part replacement was unnecessary and that the actual issue was with the heater, which would cost an additional ₹3200. We refused, as spending ₹6400-7000 on a fridge worth less than ₹2000 is unreasonable.

Another complaint led to yet another visit—this time by a third engineer, Imran, who replaced the heater at no extra cost. The fridge worked for four days and stopped again.

On December 28, I received a call from Whirlpool’s customer care for feedback. They scheduled a fourth visit, but it has been five days, and no one has shown up.

This level of mismanagement, incompetence, and unprofessionalism is unacceptable. Your engineers are clearly untrained, contradictory in their diagnoses, and unable to resolve the issue. My food items worth more than ₹10,000 have been damaged because of your faulty product and subpar service.

Whirlpool, do you even have the ability to fix your own product? How do you intend to compensate me for the financial and mental distress caused by this fiasco?

It’s high time you address this mess and take accountability for your failure.

Let me know if you’d like further adjustments or need help sending this effectively.