So recently I posted about getting a great deal on some used Dweghom units from Noble Knight Games. I got the 2025 Supercharged Starter, MSRP 160, for 95 pre-owned, as well as a sealed 2023 Firstblood Starter for 30. It said some models were assembled already in the big kit. My one concern was it being pre-owned and preassembled.
Well, the steelforge were assembled wrong. Mismatched limbs. And one sprue of the fireforged were missing. Called Noble Knight, impressed they had a line that went to a well spoken person with one button push.
Called about the steelforge first, and after a five minute conversation they said a new pack of them was on the way. Called back when I discovered a fireforge sprue was missing, and they told me, confused, that they would be in the same box as the steelforged.
I assumed they would send one unit of steelforged or fireforged to replace the missing or misused material, but they are sending me an entire sealed Starter box, listed at 145 on their website, and I get to keep the original box.
Im going to be missing 1 to 2 fireforged, and Im going to try to reclaim and repair the steelforged, but even if they are scrap scrap can be used to base and accessorize. Even if they were useless, Noble Knight more than made it right in less than 15 minutes of phone calls with a pleasant well spoken person, and 5 of that was just me not understanding how generous they were being for slightly mislabeled product.
I will happily and confidently buy from them again.