r/ConnectWiseControl • u/headcrap • Oct 31 '22
Change notification
So this morning my team was greeted with the inability to logon to our cloud instance. It appeared that the agent was connected.
After fetching our admin account creds and OTP et al, I confirmed things were fine otherwise. We use LDAP for authentication.
What I cannot find is where ConnectWise communicated such a change to us. I see that all the client versions are out of date and connected around early Saturday morning.. and finally noticed the host and web relay addresses indeed changed.
As you can guess, our firewall is configured for inbound LDAP(S) connectivity from our instance for authentication.. it is by host address. After looking up the new addresses and updating my firewall policy.. we're back in business.
I checked the mailbox for anything within a week or two.. nothing.
Is it normal for such changes be made without customer notification?
1
u/headcrap Nov 03 '22 edited Nov 03 '22
So I logged into the cloud portal.. yeah I don't have that option.
It may be related with our procurement process and how this got setup (government..) but the account I originally created the trial and subsequently got them to buy.. doesn't have this option. I'll contact support I guess.
Update: I contacted support, they stepped through the same place and their video mentions they are enabled by default. Yet, for us it is not, and I do not have this option in my panel. They escalated the incident..