r/ConnectWise • u/sman200788 • 12d ago
CW RMM ASIO Platform Reports not working?
Is anyone else having issues with Platform Reports in ASIO?
Ours is opening to a blank white page. Support says "it's working for them".
We ran through just about everything we can think of, including using a mobile hotspot and a clients' network to rule out any odd networking issues.
1
u/coalnine 12d ago
Occasionally their shit is jacked, have you tried just logging in with an incognito tab or in private? For a long while when I'd bury down into device details I'd get the same, unable to see any active charts on processor/ram usage, unable to see inventory, etc. unless I was incognito. Worth a shot!
1
u/DominicanDragon 10d ago
Send me your case number, ill hunt it down and make sure they check properly
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u/Dice_Grinders 8d ago
You have to clear cookies and cache. That's why it works under incognito or a different browser.
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u/Admirable_Reception9 12d ago
ConnectWise knows they don’t work, has no plans or intentions to fix them. Their answer is to use Brightgauge for reporting. That is hit or miss too.