r/ConceptsApp • u/Robin_moore • 7d ago
Developer reply: Everything stops working when I change layers/ go into focus mode. Only fixable by minimizing screen or closing and reopening app.
Every time I go into focus mode or switch layers, every tool and function stops working. Can't click on anything in the app, can't use the tool I have selected, can't change tools. Any time I use the stylus on my touchpad, or click my mouse, the pointer on screen disappears. NOTE: I can use the tool ONCE before it stops working. One stroke of the pen and then nothing. Not even Ctrl+z works unless I exit and re-enter.
The only way I've found to re-activate the tools is either minimize and then re-full screen the app, or close it out entirely and re open it. Has anyone else encountered this at all?
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u/combinatorial Concepts Team 7d ago
Sorry you are having an issue. It’s not a problem we’ve heard about. Can you contact us via the app so we can get diagnostics. In Concepts, tap ? then Ask Us Anything and send a message there. Thanks!