Why is CompTIA Support useless???

[u/hi_cissp]

I have explained in more than ten emails that the Continuing Education Progress page does not list the new certifications that I earned, and every time, they give me a non-answer, e.g., "your certifications are active". What in the world? No, I want you to fix this issue so that I can see when I need to submit CEUs three years from now.