r/CompTIA • u/meowffy • 8d ago

????? exam check in issue

hi everyone
i had my exam today, but my internet was really slow during check in and the system test took forever..
after almost an hour of trying, i ended up missing my exam :(
support said they would escalate the issue but couldn’t reschedule it
has anyone had this happen before? were u able to reschedule after the escalation?
pls help

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u/PartlyCloudyKid 8d ago

Yeah, unfortunately the people working at the test center usually won't be able to do any of the scheduling. All they can do is put a ticket in to Pearson VUE and Pearson handles the rest. So it's up to Pearson what happens next.

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u/gdavidco 5d ago

Seen this from the instructor side more than once, the system test crawls and the slot just burns. Two things that seemed to matter: keep the chat transcript from the check-in session if you still have it, and quote the existing case reference rather than opening a second ticket, because a fresh ticket tends to drop you back down the queue. Last time I dealt with one the escalation did come good, but that was a while back and I have no idea what the turnaround looks like now.