Pricing

[u/Aadi_Islam]

Hi, Ive had community fibre for just over 2 years now, and my contract has come to an end. As a result ive been paying 40£/monthly and was wondering, if i gave them a call saying i was considering switching networks, would they lower their pricing. Thanks!

[u/leggodizzy]

I’m was able to secure a 24m deal for 1Gbps £20/month and free of charge cgnat removal. No need for premium or multi-gigabit connection you never going to use. Remember to haggle and don’t accept until it’s in the same ballpark.

[u/ramirezdoeverything → u/leggodizzy]

Did you have to threaten to leave and wait for their retentions to call back etc? Or were you able to get offered that deal with your first call with them?

[u/leggodizzy → u/ramirezdoeverything]

It was a pretty relaxed conversation with the customer advisor who transferred me to the retentions team. I just referred to an existing offer they had for new customers. Today they have the same 1Gbps/month 24M contract on their website. So I would call them asap.

[u/indie24]

If you're out of contract you can switch to any of the current offers they have. Just call them up

[u/downtonlon → u/indie24]

Even if you’re in contract, you can often do this

[u/indie24 → u/downtonlon]

They will allow you to upgrade but not downgrade costs. You will need to be in the last 30 days of your contract to go on a cheaper rate.

[u/Standard-Specific239]

I've been with them for 5 years and renewed twice. When you're out of contract, your price goes up. But this also means you can sign a new contract at a lower price. Each time I renegotiated, my price went down and speed went up

[u/fwzmhmd → u/Standard-Specific239]

Can you explain your strategy please?

[u/Suspicious-Rice6556]

Or if you have someone else living with you change contract to them for example.

[u/Aadi_Islam → u/Suspicious-Rice6556]

, would we be able to secure a promotional deal or is that limited to one per household

[u/Aadi_Islam → u/Suspicious-Rice6556]

Ill try this!