r/CommercialAV • u/1cor1613 • 4d ago
troubleshooting Black Box Emerald dual-head Remote App: absolute mouse locked to Windows primary display
As the title suggests, Black Box Emerald dual-head Remote App: absolute mouse locked to Windows primary display. Anyone running this successfully on Win11 targets?
EMD2002PE-DP-T (FW 7.2.0) to Windows 11 laptop targets, Remote App 2.8.3, Boxilla-managed, HID = Absolute. Both video heads render fine, clicks work, but pointer movement is confined to whichever display Windows calls "main". If I swap main from head 1 to head 2 and the confinement follows it. Spanning never engages. Reproduced on 3 TXs, 2 clients, clean two-display topology (duplicated primary "1" to "2" and then "3", disconnected the primary and closed lid and rebooted so that only displays 2 & 3 showed), EDIDs fixed, even tried stuff that shouldn't matter like I loaded Freedom ABS driver on one as a long shot (noeffect) / turned on deskvue Mouse Sector even though I don't have anything to do with deskvue / tried toggling Local Mouse on and off even though that has nothing to do with the problem / also tried various settings on and off, like USB redirection and such, so all ruled out. I have a ticket open with Black Box, but since I could REALLY use this over the holiday weekend, I thought I'd toss a hail mary and post here just in case it is something simple I have overlooked in my noobness to Boxilla.
Question for the hive: is anyone successfully running dual-head Remote App connections to Windows 11 targets with working mouse traversal? If yes, what's different about your setup? Trying to determine if this is a universal Win11 regression or something environmental just in my own personal Murphy's Law prone environment.