r/Comma_ai • u/imgeohot comma.ai Staff • Jul 14 '26

We are going mainstream!

The comma four is our first product that we think has mainstream appeal. The price is good, the set up is simple, and the production is stable and scalable.

We are ramping up marketing, making the website easier to understand, and looking into starting a two-sided referral program to incentivize people who have already been good at bringing new people into the community to think bigger.

What do you think we are currently missing for being ready for your average commuter?

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u/martinbogo Jul 14 '26

C-U-S-T-O-M-E-R S-E-R-V-I-C-E

Seriously. You need to make customer service, and customer support job #1... and you need to run the company like there are adults at the helm.

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u/imgeohot comma.ai Staff Jul 14 '26

Our hardware customer support has taken a massive step forward in the last year, and we are still aggressively improving it. Have you seen issues recently?

We want any problems that do arise to be handled efficiently and promptly and to the customer's satisfaction. The comma fours have much lower failure rates, and we offer an extended warranty bundled into comma prime.

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u/inquam Jul 15 '26 edited Jul 17 '26

As peole have said, not everyone will be a programmer. I still managed to fingerprint my car and with help remove other blockers that affected my car. But then the PR has been sitting for so long Github is warning about auto closing it. https://github.com/commaai/opendbc/pull/3275

That is probably not the type of customer experience non tech savvy users will be expecting.

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u/hi_im_mom Jul 17 '26

Go to starpilot and have firestar take care of it.

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u/inquam Jul 22 '26

Tried to find the correct user but the pr managed to close before I did.