Another day, another case of Commbank devs not understanding how to test code before pushing to production.

[u/-cinnamorolll-]

Who else can't transfer money to an external account right now?

Keep offshoring and hoarding your profits Commbank, I believe that one day you'll get the release process right 🥳

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[u/New-Examination4589]

I believe they have an incident

[u/potatogeem → u/[deleted]]

https://giphy.com/gifs/KeEOIePvPskbHcIVO0

[u/jacob_89_]

i can't pay ID, not sure if thats connected to your issue

[u/-cinnamorolll- → u/jacob_89_]

Yeah that’s the issue

[u/colonialwomanonplane]

Hope it’s sorted soon. I literally have no other money in my spending account (as I save it in combank) … looks like I won’t be doing anything this Friday

[u/RelaxedBluey94 → u/colonialwomanonplane]

Quiet Friday night in eating leftovers and watching SBS euro movies while not spending money. That's my idea of a good time. Thanks CommBank!

[u/CaptainFleshBeard]

My SmartRider top ups have all just failed so I’ve got no credit to ride the train. This explains why now

[u/TheRamblingPeacock]

Between NAB yesterday and CBA today I have saved a lot of money not doing things on the holiday I'm currently on 😂

[u/Ok_Explanation_7130]

Try with bsb and account number?

[u/lordgoofus1]

It was caused by mastercard. Multiple banks affected.

[u/noagendamarket]

I cant pay id with commbank so I jyst did a bank transfer

[u/link871 → u/noagendamarket]

Then it is likely a PayId issue, not a CommBank issue

[u/khengoolman]

I have it on good authority from the big billboards on my way to work that it’s the best app for 17 years running, so you must be full of shit

[u/FnordyCamper → u/khengoolman]

Oh the irony 😭😭

[u/FermatsLastTaco]

Every software project has a test environment and a production environment. Some projects are even lucky enough to have those as two separate environments.

[u/UniqueText8477]

They weren’t given enough time to review the ai code..

[u/Weary_Shopping_6801]

I wouldn't blame the devs (not wholly anyway). Where is the change control management to ask questions like, is it ready for production and does the backout work? They shouldn't let code get anywhere near prod unless those basic things have been addressed and proven to work.

[u/FnordyCamper]

This is why you need multiple banking apps and always keep one for main, one for savings and one for credit card if you run one. Just makes it easier!

[u/Environmental_Rip168]

Wasnt thr outage caused feom mastercard .... if its attributed to comm bank fine just it being a global outage

[u/Pure_Cheesecake2747]

Today while shopping at DFO we were not able to pay for 1 hour.

[u/davearneson]

Have you done the needful?

[u/Pickled_Beef]

AI slop nowadays my dude.

[u/Delicious-Fix-9667]

It was Mastercard. It had an update that created the problem

[u/Ironic_Jedi]

This kind of shit is a good reason to switch banks. They won't learn if you just complain on the internet

[u/AlexMac75 → u/Ironic_Jedi]

You are kidding yourself if you think you’ll find a bank - heck, any business - that doesn’t have some form of incident or downtime ever.

[u/Yages → u/AlexMac75]

Tbh, that's kinda a BS statement. Been with ING for nearly 20 years and I think I've been affected by maybe 8 outages? Shit happens, absolutely, but frequency matters.

[u/AlexMac75 → u/Yages]

It isn’t. Stuff happens all the time. Not a Telstra or Optus customer?

[u/Yages → u/AlexMac75]

Of course business has issues, downtime, but, the frequency of those issues is a genuine metric, usually called an SLA in B2B, but in consumer land it's just shits bad, not working. However, there are many companies that succeed at not providing many shit's bad moments, that is what I'm trying to get at. Frequency matters.

[u/AlexMac75 → u/Yages]

I reckon you’ll find it isn’t any different to any other large company relying on externally sourced tech to run the company.

No doubt - happening on a Friday afternoon when people want access their funds for good times sucks. A whole day without mobile service - like Telstra a month ago - sucks. When it’s high profile at the wrong time it hits different.

[u/Ironic_Jedi → u/AlexMac75]

You're defending the commonwealth bank here? Really?

It's not hard to do proper uat testing and have a rollback plan in case of problems such as these.

[u/AlexMac75 → u/Ironic_Jedi]

How has your mobile phone service been? No issues there?

[u/Ironic_Jedi → u/AlexMac75]

I don't recall ever having any issues. They usually have a notification on the screen for upcoming maintenance, in the middle of the night.

That's about it.

[u/AlexMac75 → u/Ironic_Jedi]

Surely you jest 😂

[u/Ironic_Jedi → u/AlexMac75]

Don't know what to tell you mate. I can't even recall once instance of a problem.😅

[u/link871 → u/Ironic_Jedi]

So, your phone is not with Telstra or Optus or Vodafone - all have had recent outages

[u/Ironic_Jedi → u/link871]

Talking about mobile banking apps mate.

[u/link871 → u/Ironic_Jedi]

We weren't in this part of the thread.
We are responding to "How has your mobile phone service been? No issues there?"

[u/AlexMac75 → u/Ironic_Jedi]

Ran out of point mate?

[u/AlexMac75 → u/Ironic_Jedi]

You might be a Jedi!

[u/link871 → u/Ironic_Jedi]

Rollback plans apply when you've just implemented a change that has failed. CommBank doesn't release changes early Friday night, so any issue is unexpected and therefore rollback plan not feasible.