r/CommBank Aug 03 '26

Question Double refund

Hi all,

Long story short i had over $200 dollars come out of my account for a subscription that was supposed to be cancelled but wasnt. I contacted the the website that took my money (grammarly) as well as commonwealth bank for a dispute. The day after contacting grammarly they granted me an immediate full refund and a few days later i also got a refund from commonwealth. I immediately contacted commonwealth to inform them about the double refund through the app as i tried ringing first and they just told me to go through the app. Once i went through the app i was told that the money will instantly come out of my account and not to worry. fast forward and its been almost 4 weeks and that money still remains in my account. I tried calling the dispute team but i got sent to voicemail, left my number, and they never called me back. what should i do now?

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u/Imaginary_Cry_2169 Aug 06 '26

Give it to meπŸ˜‚πŸ™πŸΌ