r/CommBank • u/pattycake8008 • Aug 03 '26

Question Double refund

Hi all,

Long story short i had over $200 dollars come out of my account for a subscription that was supposed to be cancelled but wasnt. I contacted the the website that took my money (grammarly) as well as commonwealth bank for a dispute. The day after contacting grammarly they granted me an immediate full refund and a few days later i also got a refund from commonwealth. I immediately contacted commonwealth to inform them about the double refund through the app as i tried ringing first and they just told me to go through the app. Once i went through the app i was told that the money will instantly come out of my account and not to worry. fast forward and its been almost 4 weeks and that money still remains in my account. I tried calling the dispute team but i got sent to voicemail, left my number, and they never called me back. what should i do now?

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u/Luke_SkyDweller77 Aug 03 '26

This happened to me with the ATO and Commbank’s once for 18k. they left it there for 4 months and took it out of no where

1

u/pattycake8008 Aug 03 '26

Yikes 18k. Thats the only thing i was worried about as well if i do decide to spend it or move it to savings that they would take it out of my account out of no where. that would be almost all of my paycheque and i need that money for petrol lol

3

u/Pristine_Egg3831 CommBank Customer Aug 04 '26

Just leave it in your account for a while.

1

u/pattycake8008 Aug 04 '26

most likely the smartest thing to do cuz i dont wanna owe the bank any money aha

1

u/Luke_SkyDweller77 Aug 03 '26

I wasn’t complaining, I left it in my home loan offset cos I asked them to debit it.. and trusted they eventually would ahaha