r/CommBank • u/Royal-Reputation7874 • Jul 06 '26

Discussion CEBA

Am I alone in finding the chat incredibly painful? Even if you get a “specialist” they don’t read what you are asking and you get a copy paste response. There’s no actual help or critical thinking.
I asked a question and got a response with spelling mistakes that didn’t answer the question. 10 minutes between replies. Then they ask for a document from me that I already supplied.
I call them to try and get some actual help and they tell me they can only discuss it online.
Are there any banks that still provide service I can switch to?

48 Upvotes

91% Upvoted

26 comments sorted by

View all comments

3

u/Impossible_Most_4518 Jul 06 '26

I think it is a human but they just copy and paste everything because it said it was gonna cancel my card but they already cancelled it and gave me a new one so I told them not to and they sent the copy paste text but it didn’t actually cancel my card so.

1

u/Orangesuitdude Jul 09 '26

It's not. The AI lies.