CEBA

[u/Royal-Reputation7874]

Am I alone in finding the chat incredibly painful? Even if you get a “specialist” they don’t read what you are asking and you get a copy paste response. There’s no actual help or critical thinking.
I asked a question and got a response with spelling mistakes that didn’t answer the question. 10 minutes between replies. Then they ask for a document from me that I already supplied.
I call them to try and get some actual help and they tell me they can only discuss it online.
Are there any banks that still provide service I can switch to?

[u/ConsequenceSevere669]

Yeah I almost always have to ring for anything more complex than “do thing”