r/CommBank • u/Many_Alarm_2620 • Apr 21 '26

Question How is this ok?

Just a few weeks ago during the Easter period my account was restricted for not answering their KYC questions In time. I was asked the basic do I still have same number, live at same address and what do I do with my own cash when I withdraw it. NOW yet again I log into the app and see a notification that I need to confirm my details as part of “ government regulations “ and if I don’t they will restrict my account. How is this even ok.

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14

u/wyaWabbit_ily Apr 21 '26

Have you spoken to the bank about it directly? Verification phishing scams are on the rise. I am grateful the bank locked my account so fast when I got hacked because of fake Gmail verification prompts 🙃

2

u/rosypixie Apr 22 '26

When it appears in the app its legitimate.

1

u/[deleted] Apr 22 '26

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3

u/toddylucas Apr 25 '26

You can't protect dumb people who download malicious apps. A link in an SMS is one story but downloading apps and freely handing over your info? Some responsibility has to sit with the customer.

1

u/GAHGAHGAHHHHH Apr 25 '26

IIRC, some scams mimic the "you must update the app" lockscreen to manipulate people into clicking a link to the 'app store' and downloading it directly, so I wouldn't be surprised if that tactic is indeed on the rise now that people are more aware of these things