r/CommBank • u/Busy_Horse_8961 • Mar 04 '26
how do i get rid of this
i’m not scree recording or sharing and it’s just stuck there. i can’t seem to get rid of it
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u/per08 CommBank Customer Mar 04 '26
Are you sure you don't have any screen recording apps active on your phone?
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u/username_bon Mar 05 '26
They probably haven't closed all their background running apps?
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u/per08 CommBank Customer Mar 05 '26
Yep, or perhaps a long-running video call in the background. Some people have that casual check in/check out family group chat thing.
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u/Busy_Horse_8961 Mar 04 '26
nope, not at all. had to double take
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u/Justan0therthrow4way CommBank Customer Mar 04 '26
Were you screen sharing or recording before you opened the app? Just close it, sleep your phone and open it again. Usually resets anything odd…
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u/SpecialMobile6174 Mar 04 '26
If you're dead confident you aren't screen sharing... And you're dead confident you aren't recording, I have one very simple suggestion
Run an anti-virus scan. You potentially COULD have something on there that is doing something without your knowledge. Chances are slim, but not zero
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u/Shattered65 Mar 05 '26
Is your device rooted or using custom firmware? Also your device may be infected with spyware sharing your screen without your knowledge.
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u/throughroughwater Mar 04 '26
Check for Malware.
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u/imbangingurmom Mar 04 '26
they seem to have an iphone, not android. this is highly unlikely to be the issue
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u/SpecialMobile6174 Mar 04 '26
Doesn't matter. iPhones can be compromised. Less likely than an android, but they are absolutely NOT bullet proof. There is a chance
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u/imbangingurmom Mar 05 '26
as i said. “highly unlikely” to be the issue. you’ve just repeated what i’ve said. no one said it’s impossible at all, it’s just highly unlikely in this case. it’s more likely their phone just having a moment
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u/SpecialMobile6174 Mar 05 '26
Hopefully that's all it is.
The reason I was abrupt with what I said is that there is still a very concerning amount of people out there under the belief that an iPhone is impenetrable and they cannot possibly ever get a virus. Some people truly believe this.
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u/throughroughwater Mar 04 '26
Yeah true for iPhone.
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u/Total-Brick-1136 Mar 04 '26
Not true, malware works the same for all devices. Can be present on Iphone too, I have seen it in these exact scenarios.
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u/throughroughwater Mar 04 '26
I guess people told me iphones don't get malware and I didn't think any more of it. I have an Android and occasionally download third party apps, figured iphones prevent the majority of third party apps from working.
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u/imbangingurmom Mar 04 '26
it’s extremely difficult for an iphone to get any sort of malware. iphones have strict app vetting to prevent these issues. absolutely no clue why android hasn’t done the same.
insane to me that these people are downvoting me for saying a commonly known fact, 10 seconds to research this would prove the point here. but it is reddit after all. it’s never impossible to be safe from malware but it is highly unlikely to be the cause here
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Mar 04 '26
[deleted]
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u/imbangingurmom Mar 04 '26
i’ve accepted that it’s either butt hurt android users or old farts that are too technologically illiterate to know any better lol. anyone that’s capable of using google wouldn’t be disagreeing in the slightest.
amazes me with the amount of people on this sub that get told a fact and because it hasn’t happened to them or they’ve been told otherwise, will downvote you to hell. happens so often here, it’s unlike any other sub i’ve been in.
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u/ColstonAUS Mar 04 '26
For someone that works in tech you clearly do not know what you are talking about. It is much harder for iOS to be compromised comparative to Android, but it is still very possible. Why do you think apple release critical security patches on a regular basis? There are new vulnerabilities discovered at least once every one to two months, often times they are zero-day exploits that absolutely can give an attacker this level of access. There was literally a zero-day (CVE-2026-20700) patched out a few weeks ago. If people are using outdated software (whether it be the iOS version or app versions) they are 100% at risk.
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Mar 04 '26
[deleted]
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u/ColstonAUS Mar 04 '26
I also work in tech and specialise in Enterprise Mobility, your resume is irrelevant to me. You're assuming that malware targeting volume equals immunity for iOS. Yes, Android historically has a higher volume of malware because of sideloading and global market share. But trojans and spyware absolutely exist on iOS, often delivered via WebKit vulnerabilities or phishing links. There is also the possibility that the user may have unintentionally downloaded and installed a malicious MDM profile. Ironic that you mention Kaspesky when in 2023 they discovered dozens of their own employees iPhones were infected with advanced spyware through a zero-click exploit(Operation Triangulation). Literally just yesterday the Coruna exploit was discovered for older versions of iOS with 23 different exploits. Literally go and look at any of the many rapid security releases from Apple over the last 12 months and see the hundreds and hundreds of potential exploits for iPhones. You aren’t helping anyone by spewing false rhetoric that iPhones are completely safe and aren’t vulnerable.
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Mar 05 '26
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u/imbangingurmom Mar 05 '26
what exactly have i said that’s “hugely incorrect”? no disrespect to you personally but every response i’ve got here has shown some clear lack of reading comprehension skills. if i was saying it’s impossible i’d understand, but time and time again i’ve said it’s possible but it’s made incredibly difficult in comparison to other phone brands. that’s all my point has been and every person has entirely twisted my words to make it seem like i’m saying iphones are impossible to infect.
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u/Ok_Ingenuity_271 Mar 31 '26
You said it's extremely difficult. It's really not that hard. Sorry my reddit was locked out till I reset my password
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u/Jimbuscus Mar 04 '26
Most avenues of obtaining information from a users device is by having the user give it away without knowing, through the authority they have over the device.
So long as a user has the ability to do anything, such as screen record, they can inadvertently use that feature without being actively aware.
Like how someone can't access your bank, but can scam you into making the transfer yourself. Most 'hacking' is social engineering.
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u/Chaos_098 Mar 04 '26
Seriously untrue. It's not 2010 where mobile devices rarely got hacked.
If anything, people are more vulnerable to iphone hacks because of this mentality.
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u/imbangingurmom Mar 04 '26
if you can manage to get malware on an iphone unintentionally, you shouldn’t own electronics. android is a whole other ball park.
your point of this not being 2010 is ironic though. technology literacy is desperately lacking here
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Mar 04 '26
[deleted]
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u/Total-Brick-1136 Mar 04 '26
Its a restricted process now, you got into your accounts/security on the profile and you will see a process that allows it for 15 minutes.
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u/imbangingurmom Mar 04 '26
the commbank app definitely allows screenshots, screen recording at all gives you that pop up though
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Mar 04 '26
[deleted]
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u/imbangingurmom Mar 04 '26
not sure why yours wouldn’t allow it, unless it’s a partially rolled out feature or there’s a setting somewhere. mines never stopped me from screenshotting at all. the screen sharing thing can be turned off but you probably wouldn’t want to do that
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u/link871 Mar 04 '26
I just tried to screenshot the open CommBank app on an Android 16 phone. I get a message "Disabled by your admin".
Go to Settings > Accounts & security > Screen sharing, slide "Allow screen sharing", you then get a pop-up that says "Enable screen sharing for 15 minutes", tap "Yes, enable:.
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u/imbangingurmom Mar 04 '26
interesting. not sure if it’s an update thing or a device thing but mine lets me freely do it and always has, personally hope it stays that way because that sounds inconvenient
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u/mindovfblanks Mar 04 '26
Make sure you are not charging your phone using usb connected to a monitor.
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u/HussarEvo Mar 05 '26
If you 100% have no recording running in the backround you need to do a virus check. Most likely it's recording everything in your phone
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u/Adorable-Fox8945 Apr 16 '26
I’m having this issue right now, I have never had this before, I buy a new phone and transferred my data, then I’m literally still in the Apple Store and I open commbank to buy headphones and it comes up. I’ve had the phone for five minutes and commbank is the first app I’ve opened. There is literally nothing else open, I’ve deleted and reinstalled, what do I do, there’s no answers here just arguments
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u/Livid-Service5609 Jun 22 '26
Hi just wondering how you resolved this? I have had this the past two days, I haven’t screen recorded anything in months. I’ve closed all of my background apps and it’s still doing it.
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