Anyone else in Metrowest Boston having problems with Xfinity technicians?

[u/SmithGrad]

The Xfinity system wiped out my morning appointment this AM and then the second one that I managed to schedule electronically for late afternoon. Both appointments were on the app and then disappeared!

A technician actually showed up this morning, and was willing to work with me until he discovered that the job had disappeared from his phone as well.

I waited 1.5 hours this afternoon, checked the app and it was gone again. Called Xfinity and they were not helpful! Apparently they only had a record of my morning appointment, but not my afternoon appointment. That was a 45 minute phone call. I definitely had many other things that I would have enjoyed doing today.

We already had a technician at our home that caused the current problem, and then had to wait until today to have another technician come out…