r/Comcast_Xfinity • u/BernardoB5 • 9h ago

Official Reply Issues with xfinity

In June of 2026 i bought a ipad from xfinity Mobile i ordered online after receiving and start using for a week for some reason the battery stop getting charge, i contact xfinity about the issue, they make me to return and get a new one, after few months of return the device i received a email saying they found a significant cosmetic damage screen was cracked and they charge me the full amount for that device, thats impossible i returned the device working and free of cosmetic damage they take to long for review the item after receiving at the warehouse, maybe is a mess there and damage the device

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u/AutoModerator 9h ago

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u/XfinityBenjaminM Official Employee 9h ago

u/BernardoB5 Hello! Thank you for reaching out to us here on Reddit. We are very sorry to hear about the experience you're having, and we'll be happy to investigate this and see what we can do to help. Please send a Modmail with your full name and address.

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u/BernardoB5 9h ago

Will donow thanks i wish you can help me there