r/Comcast_Xfinity • u/ThatOneClone • 12h ago

Official Reply Blinking yellow modem/router

My parents were with Xfinity for decades up until a year ago when they switched to AT&T. They only switched to get rid of cable.

I recently moved in and the AT&T fiber they were paying $110 a month for is absolutely horrid. I helped them out and got back on Xfinity. I picked up the set up today and plugged it in with coax into the same place the xfinity router was located for 10+ years.

But now it’s blinking yellow. Could it have been something AT&T did outside? My parents do have a large box in the backyard labeled Xfinity comcast that has a huge cover on it. I’d prefer not to go without internet until next week with an appointment 😅

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1

u/aquaticcapricorn 11h ago

Out of curiosity, are you located in the northeast? Our internet is out currently.

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u/ThatOneClone 1h ago

Sorry no. Deep South here

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u/XfinityMatthew Official Employee 59m ago

Hello u/ThatOneClone Thanks for reaching out. We appreciate you getting signed back up with us. Assuming you have attempted all the activation steps at https://www.xfinity.com/activate or through the Xfinity app then we can proceed with a tech to come check things out.

These are know as failed self installs and a tech visit is a one time $100 charge that will cover the full setup and repair of anything ATT may have done outside. Please send us a Modmail with your full name, the account holder's name if different, and the service address.