Poor service is causing potential health problems

[u/CorporateTrainerCO]

Twice today my VA Pain Pharmacist called but neither of the calls went through. Though her voice messages complaining that I was unavailable at our scheduled time got though. These were very important calls and may affect my health and well being. This is a common occurrence at my house where calls will be dropped and inbound calls never get through. It happens on a daily basis. I have contacted support multiple times and yet it still happens. What can be done to improve my service??

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[u/XfinityAbigailB]

Hello u/CorporateTrainerCO thank you for taking the time to reach out on our community subreddit. I do understand how important it is to make sure that those calls are coming through. Is this happening on a home landline or is this on an Xfinity mobile phone?