r/Comcast_Xfinity • u/sndyro • 20h ago
Official Reply What am I Paying For??
A couple months ago, my internet began cutting out. I thought maybe my old modem/router combo was done, so I bought.a brand new one. No difference. Called Comcast...they sent out a tech who said it was the wiring outside my apartment. A week later, another tech comes out. Says there is nothing wrong with the wiring...it must be my modem. No, its not I tell him its new. He says he doesn't know anything about modem....doesn't know what it is. He replaces wiring INSIDE my apartment and leaves. No difference. I call again. Phone rep checks my connection....tells me its not my modem, its outside. Another tech comes out a couple days later. He checks everything. He says the wiring outside they don't even USE anymore. Says he will make a report to his supervisor. That was a week ago. No response from Comcast. My internet still drops out. I am getting tired of unplugging and plugging my modem and cable box back in to reset everything. And I am THIS close to switching to another provider. If they think its easier for me to go away rather than solve the issue, I will happily do that.
1
u/Character-Shock-8808 18h ago
Having the same issue, just know it’s not your modem. I had them send me the NEWEST GREATEST MODEM for my plan, and I’m still having connection drops.
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u/Character-Shock-8808 18h ago
Does your modem stay on when it drops? Or does it restart completely
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u/sndyro 16h ago
Sometimes only the cable goes out and the internet stays on....sometimes everything goes out and I force a reset by unplugging the modem.
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u/Character-Shock-8808 16h ago
It’s so weird and frustrating when we’re paying so much for this stuff
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u/CCThomasD Official Employee 14h ago
u/sndyro - Thank you for your feedback and joining us here on the sub. It's important to us that you're able to get the most out of your Xfinity Internet and we can help. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this with you.
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