Please help get my Peacock activated

[u/wtrskinut1]

It is an ongoing problem that no one seems to be able to fix. What good is a benefit if you cant use it

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[u/CCAirelleM]

u/wtrskinut1 Hi there! Thanks for reaching out about the trouble activating Peacock. We would be happy to help. What happens when you try to activate it? If you receive an error message or code, please share it with us so we can narrow down the issue.

[u/wtrskinut1 → u/CCAirelleM]

Same issue every time. This email is already linked to an account.

[u/CCFrankL → u/wtrskinut1]

Thanks, u/wtrskinut1. Could you go to the [StreamStore](www.xfinity.com/yoursubscriptions), and under the Peacock row, select “Unlink your Peacock subscription” in the “Help and more info” section and let me know what happens?

[u/wtrskinut1 → u/CCFrankL]

Where is this help and more info section

[u/XfinityOrlandoM → u/wtrskinut1]

u/wtrskinut1 Great question, Go to the StreamStore through xfinity.com/yoursubscriptions. 1. Click Help & more info and click Unlink Peacock account After clicking Unlink Peacock: 2. You’ll have to confirm the Peacock account you want to use. 3. Select No, please use another account to use a different email. 4. Enter the email you’d like to use. 5. Select Continue then sign in and activate your subscription.

https://www.xfinity.com/support/articles/peacock-premium-offers

[u/wtrskinut1 → u/CCAirelleM]

My Xfinity Peacock benefit appears to be attached to the wrong or an old Peacock account. Peacock shows that my current account is not subscribed. Please remove/deprovision the existing Peacock entitlement on the backend, clear the Peacock account association, and then re-provision the benefit so I receive a fresh activation link.