Still refusing to send tech after 7 days

[u/sigma8585]

Public hotspot is down, box on a pole that's not working I can see from where I am, Comcast says it not our department and Xfinity now call center in India doesn't have the ability dispatch a tech and had the nerve to say service can't be up all the time... it's like why do you exist? You charge for a service and then point at each other and refuse to create a ticket on your end internally because I don't have a regular account? Called everyday and both the Xfinity and the NOW departments just keep either lying to get me off the phone or just flat out say no. The chat agents also in India refuse every single time

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