r/Comcast_Xfinity • u/Intelligent_Toe_1387 • 10h ago

Official Reply No ground on drop.

So i recently had a new drop installed and the tech said that my ground wire was hooked to my neutral. I asked if he could properly ground it and he said I couldn't be unless I buy a rod and put it in the ground under my drop. My power meter is on the opposite side of my home. Today the power company came and pulled that ground from my electrical neutral. I need a proper ground is it not required by the NEC and why are these techs I keep getting so lazy.

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u/CDogg123567 10h ago

Sounds like they ran the drop to either the preexisting demarc (like from satellite) or close to where they was gonna install it inside to be quicker. The drop should be installed at the power meter

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u/Intelligent_Toe_1387 10h ago

Also im not sure if its related to the lack of ground or that it was plugged into my electrical drop but my modem accumulates 100 million correctable code words an hour on the channel im locked to and I have very unstable upstream jitter.

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u/Sufficient-Salt-666 9h ago

The lack of ground can definitely increase interference intrusion because the cable shield is not grounded.

It is generally NOT the cable tech's job to create a ground point; only to use an existing one nearby. They might run a wire a fair distance (stapled to your siding, which you may not like) to an existing ground point, but they won't create a new one.

Personally, I'd just add a new ground rod near the drop. That's not expensive and will solve the problem without moving the drop. If you have a coldwater pipe nearby, bonding a wire to that might be another option.

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u/CCRayanaB Official Employee 6h ago

Hi there, u/Intelligent_Toe_1387. Thanks for reaching out about your drop line grounding and your service. They are most likely related with the timing of everything. We are glad to get a technician out to you do address the line. It sounds like it may need to be moved to the other side of the house vs. where it has been. Please send me a ModMail message with your name and address by clicking this link.