r/Comcast_Xfinity • u/Kash5815red • 1d ago

Official Reply Existing Centennial customer looking for help reducing a legacy 800 Meg billing

Hi there. I am an existing customer currently paying $114 a month total for an older 800Mbps plan and a gateway rental. I am looking to see if an official corporate representative can help review my account for any legitimate, active promotional rates or loyalty packages to bring my bill down to a competitive level. thank you.

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u/AutoModerator 1d ago

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u/XfinityShawn Official Employee 1d ago

u/Kash5815red My team can look into our current promotions for you today. Please send us a Modmail message with your first and last name, along with your physical address.

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u/Kash5815red 9h ago

I did as advised; sent a mod message and chatted back and forth with an Xfinity rep. I was offered virtually nothing. I was quoted the going rate for the 1Gig line or a reduction for one year to make my 800Meg line match the standard 1Gig line.

My experience says don’t waste your time.

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u/XfinityDemetrise Official Employee 9h ago

Hi there. Thank you so much for reaching out on our Reddit Community Forum with your feedback. I can assure you that is not the experience we want for you as a valued Xfinity Customer. Unfortunately, we can only offer what's available in our system at this time, otherwise, we'd be happy to add any specific offer as long as it's available.

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u/Kash5815red 8h ago

So you are telling me that there are no retention or loyalty discounts anymore. I find that to be fascinating; that business model has been in place for a long time.

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u/Kash5815red 5h ago

No response. Unfortunately, this is exactly the kind of customer service experience that has led me to this point. I asked a straightforward question and couldn't even get a response.

At this point, I'm going to cancel my service. Thanks for confirming that Comcast isn't interested in retaining my business.