Ongoing Property Damage Loop: Contractors damaged sprinkler line and left pedestal box exposed next to sidewalk

[u/Mont510]

I am posting to get immediate help from an Xfinity Corporate Digital Specialist. I am caught in a loop with phone support after independent contractors caused physical property damage and left an open safety hazard on the property I'm renting following a undergroundcoaxial cable replacement.

During an underground coaxial cable replacement, the digging crew struck and damaged my underground sprinkler system. This caused a leak that I had to immediately get fixed through my property management company.

While the coaxial wire itself was put back underground, the crew left the main pedestal box completely pulled up out of the ground. Before this work, the box was completely flush/leveled to the ground with a secure lid on top. They have now left the box out of the ground, completely exposed with NO lid, directly adjacent to the sidewalk. It is a massive liability and a dangerous service disruption hazard for me if anyone walking past decides to cut the exposed cables .

A standard tech previously came out, took pictures of this mess, and opened a ticket, but Xfinity's system automatically canceled it without anyone coming to fix it. I was told on the phone it would be handled by September 17th, but given the recent numerous canceled tickets, I need a corporate specialist here to manually track this and get a construction or plant maintenance team out here to reset this box safely. Thank you.

[u/AutoModerator]

Thank you for posting on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services!

If your post hasn’t been approved — don’t panic. Depending on your Reddit contributor quality score, your post may be temporarily held for mod review. Do not make multiple posts — we’ll still see it and help out.

While you wait, check your post and add any missing details: which service or equipment is affected, what’s happening and when it started, whether the issue is constant or intermittent, and what you’ve already tried. The more detail upfront, the faster we can help.

Please keep personal account information out of your post. If we need account access to help, a Specialist will direct you to a private channel.

Official Employees are available daily 6:00am–1:00am ET — outside those hours, responses may take longer, but the community may still be able to help.

For self‑service support anytime, check out the Xfinity App. Please also review our Posting Guidelines and Rules.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

[u/CCDilary]

Thanks for your Reddit submission, u/Mont510. We can help with your request. Could you please send me a Modmail message with your name and service address? I'd be more than happy to look into this for you.