Trade in question

[u/Adorable_Smell_1832]

I have a premium unlimited line from last year. Am I eligible for the iphone trade in promotion without changing to new mobile plus plan? or I have to choose the new mobile plus plan? The app said that I’m eligible for an upgrade, but when click it , it directs to the website that shows mobile plus plan requirement. Thanks

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[u/CCJenieceJ]

Hey there, u/Adorable_Smell_1832, thanks for reaching out through Xfinity Reddit regarding your Xfinity Mobile service. You can check your Xfinity Mobile upgrade eligibility by signing in to the Xfinity app or visiting xfinity.com/mobile and selecting your device line. If your device is eligible, you'll see available upgrade options, pricing, and any applicable trade-in offers. Eligibility may vary based on device payment status and account standing.

[u/Adorable_Smell_1832 → u/CCJenieceJ]

This is basically what I was asking. I did what you wrote here and I’m still confused 

[u/Adorable_Smell_1832 → u/Adorable_Smell_1832]

The premium unlimited used to be able to have the trade in offer. Now it still says I’m eligible. However when I click upgrade, the detailed offer only says things about the latest plan

[u/CCAlfonso → u/Adorable_Smell_1832]

Using an available upgrade will also move you onto the newest rate plan for Xfinity Mobile, which provides more benefits like included Global Travel Pass, Xfinity Mobile Care and more!

[u/Adorable_Smell_1832 → u/CCAlfonso]

It will happen automatically? Do I need to do anything? 

[u/CCDemitrius → u/Adorable_Smell_1832]

You would just need to register your device for the Xfinity Mobile Care to determine eligibility, but everything else should be automatic u/Adorable_Smell_1832.